Fouad Mohamed
Minneapolis,MN
Summary
Highly motivated professional seeking opportunities in a dynamic and fast-paced environment. Committed to continuously developing potential and achieving professionalism through ongoing progress. Striving to contribute to the success of an organization where individual efforts are acknowledged and performance is valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
10.2023 - Current
- Effectively managed high-stress environments, maintaining professionalism while addressing conflicts.
- Handled customer issues with care, leading to enhanced loyalty and repeat transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer questions on various products, services, and organizational information.
Sales person
NASIIB CONSTRUCTION COMPANY
06.2022 - 02.2023
- Company Overview: Construction company for houses and highrise building
- Construction company for houses and highrise building
Customer Service Department
SOMPOWER ELECTRICITY
01.2020 - 05.2022
- Handle customer complain, and give them information and solve their complains
- Contact: CEO ABDILLAHI BEERSHIYA 252 63 425 4050
callcenter coordinator
Dahabshiil Group
05.2015 - 05.2016
- Company Overview: remmitence worldwide and Banking sector
- Innovated the callcenter department, brought new ideas to the management
- Remmitence worldwide and Banking sector
Marketing and Public relations Coordinator
Maple Leaf Marketing Co.Ltd
12.2011 - 12.2012
Tele-Marketing shift Coordinator
CLBS Thailand
12.2010 - 11.2011
- Coordinating strategic development project at CLBS Thailand
- Coordinating proposal projects at CLBS Thailand
Student exchange and educational development project supervisor
AIESEC INTERNATIONAL MALAYSIA
11.2009 - 10.2010
Education
Bachelor of Political Science - International Relations
IIUM
Gombak, Selangor11.2009
Skills
- Interpersonal Skills
- Interpersonal Communication
- Problem Analysis
- Solution Provision
- High Energy
- Decision Making
Certification
Certificate Name
Personal Information
Title: Mr.
Hobbies and Interests
- Travelling
- Sport
- Reading
Projects
Innovated and brought New Idea to Dahabshiil Callcenter, 05/01/15, 05/01/16
Timeline
Customer Service Representative
Southwest Airlines
10.2023 - Current
Sales person
NASIIB CONSTRUCTION COMPANY
06.2022 - 02.2023
Customer Service Department
SOMPOWER ELECTRICITY
01.2020 - 05.2022
callcenter coordinator
Dahabshiil Group
05.2015 - 05.2016
Marketing and Public relations Coordinator
Maple Leaf Marketing Co.Ltd
12.2011 - 12.2012
Tele-Marketing shift Coordinator
CLBS Thailand
12.2010 - 11.2011
Student exchange and educational development project supervisor
AIESEC INTERNATIONAL MALAYSIA
11.2009 - 10.2010
Bachelor of Political Science - International Relations
IIUM
Certificate Name
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