Foued Zaied

Sales and Profit

• Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution
• Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook
• Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
• Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change
• Actively prevent loss and ensure the department follows appropriate safety and security guidelines
• Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape

People and Teams

• Manage the recruitment, training, development, and succession planning team in line with H&M best practices
• Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow-ups and take actions to improve performance and develop the team
• Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings
• Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
• Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions
• Ability to maintain overall store responsibility in absence of a Store Manager
• Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

• Manage inter-store transfers, payment collections, and follow up as outlined in the Standard Operating Procedures
• Uphold RWSC merchandising and brand standards to ensure store presentation requirements are met
• Manage inventory levels and accuracy by completing style counts, monthly wall counts, product assortment reviews
• Lead by example by guiding each customer through RWSC’s Ultimate Fit Experience
• Provide appropriate accessory recommendation, educate customers on the benefits of each
• Generate Industrial Sales Leads
• Achieve and exceed daily productivity and sales goals
• Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards
• Maintain proficiency with product knowledge, technical, and operating standards through continuous learning
• Maintain a safe and healthy work environment by following organization standards and legal regulations
• Maintain industrial / RWfB account operational requirements
• Build collaborative relationships between you and key people with whom you’ll work or interact with; field team / business partners
• Manage store staff through consistent implementation retail initiatives, policies / procedures, goal setting and performance management
• Train store associates to achieve operational and sales objectives as well as adhere to policies and guidelines
• Create an environment of inclusivity, positive employee morale, as well as safe working conditions amongst peers

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.