Fox Machado

East SF Bay Area,CA

Summary

Program Lead and Systems Designer specializing in building scalable, tech-enabled service systems for social impact organizations. Experienced in digital transformation, CRM implementation, and federal grant strategy (ACL). Proven ability to translate complex human-centered needs into structured workflows, improving service delivery, operational efficiency, and user outcomes. Background in disability justice, crisis response, and cross-functional leadership.

Overview

Certification

years of professional experience

Work History

PAS Program Coordinator

The Center for Independent Living (CIL)

06.2023 - Current

Designed and launched a centralized resource hub improving coordination for high-risk disabled clients across regional care systems
Led digital transformation from manual workflows to an automated registry and app-based system, reducing administrative overhead and improving service tracking
Served as Subject Matter Expert for a federal ACL grant initiative (Caregiver AI Challenge), contributing to scope, staffing, and system design
Developed matching protocols prioritizing accessibility and identity-affirming care, improving client-provider alignment and reducing service disruptions
Authored operational frameworks used by leadership to guide staffing models, compliance, and regional cost alignment
Managed crisis response and safety planning for complex, high-risk client situations
Led a series of sprints for phase one of a web application designed to help people with disabilities coordinate their paid and unpaid care team
Planned the build for phase 1-3 with lead engineer to ensure accurate timeline, scope, and deliverables

Brand Strategy Consultant

Metatron Music Group

01.2019 - 01.2023

Designed and delivered creative development curriculum for emerging artists from underrepresented communities
Advised clients on brand positioning, storytelling, and values-driven campaigns
Secured grant funding through the Center for Cultural Innovation to support artist development initiatives
Managed multiple client projects simultaneously, ensuring timely delivery and alignment with strategic goals

Social Media Coordinator / Grassroots Organizer

Hip Hop for Change, Inc.

01.2020 - 01.2022

Increased audience engagement through targeted content strategy and visual rebranding
Led grassroots fundraising efforts and consistently exceeded monthly targets
Trained and mentored new team members in advocacy and community outreach

Administrative Manager

Frank Machado and Associates, Inc.

01.2018 - 01.2021

Built and implemented a CRM-based client tracking system, improving onboarding efficiency
Increased client retention by 29% through proactive communication and support strategies
Streamlined documentation processes to improve internal coordination
Streamlined administrative processes to enhance operational efficiency across departments.

Education

Creative Entrepreneurship Coursework

Berklee College of Music

Boston, MA

Skills

Program & Operations: Program Design, Process Improvement, Cross-Functional Leadership, Budget & Resource Planning
Systems & Technology: Workflow Automation, CRM Systems, Digital Transformation, Technical Documentation
Strategy & Funding: Grant Writing (Federal/ACL), Program Strategy, Stakeholder Alignment

Human-Centered Work: Disability Justice, Crisis Intervention, Inclusive Service Design
Creative & Communications: Curriculum Development, Brand Strategy, Adobe Photoshop