Frachandra Jackson
Memphis,TN
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-stress situations, swiftly and efficiently resolving customer complaints. Exceptional communication, organizational, and multitasking skills. Dedicated to delivering the highest quality service and fostering a positive customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
10.2023 - Current
- Managed call interactions effectively by following structured operational procedures.
- Provided tailored assistance by addressing inquiries and resolving concerns swiftly.
- Performed in-depth investigations to develop effective resolution strategies.
- Compiled accurate summaries detailing each engagement with customers.
Receptionist
Nahon, Saharovich & Trotz
04.2022 - 10.2023
- Exhibited flexibility in handling diverse responsibilities effectively.
- Created a positive environment for visitors through friendly greetings.
- Efficiently transferred calls to appropriate extensions, enhancing communication flow.
- Handled various tasks including copying and managing documentation.
- Organized common areas by arranging furniture and tidying up magazines.
- Maintained accuracy in relaying contact information through clear and readable documentation.
- Welcomed guests and escorted them to designated staff members.
Client Service Representative
Ciox Health
03.2018 - 07.2021
- Addressed customer concerns effectively and ensured prompt resolution.
- Executed administrative tasks including maintaining files, managing records and organizing paperwork.
- Efficiently navigated various computer applications during client interactions.
- Fostered productive customer relationships through attentive communication.
- Implemented company procedures for optimal customer interactions.
Education
Diploma - Medical Office Professional
Concorde Career College
Memphis, TN02.2025
Skills
- Complaint Handling
- CRM Software
- Call center experience
- Effective Communication
- Telephone Etiquette
- ICD-10
- Medical Terminology
- Multitasking
- CSR
Personal Information
Title: Medical Office Professional
Timeline
Customer Service Representative
Internal Revenue Service
10.2023 - Current
Receptionist
Nahon, Saharovich & Trotz
04.2022 - 10.2023
Client Service Representative
Ciox Health
03.2018 - 07.2021
Diploma - Medical Office Professional
Concorde Career College
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