Frammy Rosario Emiliano
Methuen,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Family Dollar
03.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
Associate of Arts -
Northern Essex Community College
Haverhill, MASkills
- Strategic Planning
- Project Management
- Business Planning
- Customer Relationship Management
- Staff Management
- Manage Inventory
- Order Supplies
- Training
- Staff Training
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Family Dollar
03.2017 - Current
Associate of Arts -
Northern Essex Community College
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