Fran Pettaway
Mount Vernon,USA
Summary
Operations and financial services professional with 15+ years of progressive leadership experience in regulated and mission-aligned organizations. Proven success driving process improvement, overseeing interdepartmental collaboration, and leading teams through strategic change. Skilled in managing labor relations, standardizing workflows, and partnering with HR, IT, and Finance to support inclusive and efficient operations. Passionate about advancing justice and equity through sound organizational leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Credit Services Representative
Federal Home Loan Bank of New York
New York, NY
08.2024 - Current
- Lead critical operations for 330+ member institutions including mergers, stock calculations, and compliance reporting.
- Partner with IT, HR, and Finance to execute initiatives aligned with strategic priorities and regulatory standards.
- Co-led 2025–2027 strategic planning; manage system testing (UAT), onboarding, training, and SOP development.
- Supervise junior staff and lead interdepartmental improvement efforts impacting process quality and team efficiency.
Credit Services Representative II / I
Federal Home Loan Bank of New York
New York, NY
10.2021 - 08.2024
- Oversaw quarterly financial updates, ARC adjustments, account reconciliations, and regulatory reporting.
- Enhanced tracking systems and operational documentation, resulting in greater transparency and process reliability.
- Managed entitlement workflows and stock repurchases; collaborated with compliance on member onboarding.
Store Supervisor
TD Bank
Bronx, NY
08.2008 - 10.2021
- Advanced through four roles in 13 years based on leadership performance, customer experience, and compliance results.
- Managed operations for high-volume branches; led hiring, training, performance evaluations, and conflict resolution.
- Directed schedule creation, PTO tracking, audit readiness, and regulatory transaction reviews.
- Originated HELOC/HELOANs; provided ongoing coaching and communication around compliance and customer service.
- Fostered inclusive workplace culture and addressed labor-related matters in partnership with HR and management.
Licensed Real Estate Agent
Exit Realty Landmark
New York, NY
03.2015 - 03.2017
- Managed contracts, negotiations, and closings; named Top Producer in 2015.
Education
B.A. - Psychology
Lehman College (CUNY)
Bronx, NY01.2011
Skills
- Strategic planning and execution
- Cross-functional collaboration
- Staff development and performance management
- Labor relations management
- Budget oversight and management
- Project implementation and systems integration
- Organizational communication and change management
- Compliance and risk mitigation
- Diversity, equity, and inclusion culture
- Employee engagement strategies
- Microsoft Office Suite
- Salesforce CRM
- Oracle database management
- User acceptance testing
- Workflow automation solutions
- Video conferencing tools
Certification
- Notary Public, New York
- Certified Financial Instructor
- Real Estate License, NYREI, 2014
- Executive Leadership Development Program – In Progress (Mar 2025 – Sep 2025)
D.E.I Initiatives and Community Engagement
- Employee Resource Group Lead, Leading Ladies, Federal Home Loan Bank of New York, Led a professional development and support network for women employees, organizing events, workshops, and mentoring initiatives to advance leadership and inclusion.
- Volunteer, Habitat for Humanity & City Relief, Participated in hands-on community service projects focused on housing support and outreach to underserved populations in New York.
Timeline
Senior Credit Services Representative
Federal Home Loan Bank of New York
08.2024 - Current
Credit Services Representative II / I
Federal Home Loan Bank of New York
10.2021 - 08.2024
Licensed Real Estate Agent
Exit Realty Landmark
03.2015 - 03.2017
Store Supervisor
TD Bank
08.2008 - 10.2021
B.A. - Psychology
Lehman College (CUNY)
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