Summary
Overview
Work History
Education
Skills
Languages
Personalityhighlights
Timeline
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FRANCELIS SELLERS

Norcross,GA

Summary

I am a professional Customer Service Representative with experience in handling multi-national clients.providing excellent customer support, creative problem solving and building customer loyalty..

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Call Center Representative

TTEC
Duluth, Georgia
07.2024 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.

Receptionist and Bookkeeper

Pioneer Supermarket
Manhattan, New York
01.2023 - 09.2023
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Customer Service

Pioneer Supermarket
01.2022 - 12.2022

Cashier

Associate Supermarket
01.2021 - 01.2022

Education

High school diploma - accounting

politécnico Gregorio urbano Gilbert
Dominican Republic
01.2019

Skills

  • Customer Service
  • Account updating
  • Data Entry
  • Call Center Operations
  • Call control skills
  • Customer Support
  • Inbound Phone Call Management
  • Cash Handling
  • Fluent in Spanish
  • Problem-solving skills

Languages

  • English
  • Spanish

Personalityhighlights

  • Problem solver
  • Adaptability
  • Teamwork
  • Independent worker
  • Works well with deadlines
  • Collaborative and efficient

Timeline

Call Center Representative

TTEC
07.2024 - Current

Receptionist and Bookkeeper

Pioneer Supermarket
01.2023 - 09.2023

Customer Service

Pioneer Supermarket
01.2022 - 12.2022

Cashier

Associate Supermarket
01.2021 - 01.2022

High school diploma - accounting

politécnico Gregorio urbano Gilbert
FRANCELIS SELLERS