Frances Andrade
Sacramento,CA
Summary
Service-focused and highly motivated professional with a strong track record of delivering exceptional customer experiences in banking and hospitality. Valued for friendliness, attention to detail, and adaptability in fast-paced environments. Dedicated to creating meaningful, positive interactions while maintaining the highest standards of safety, professionalism, and integrity.
Overview
7
7
years of professional experience
Work History
Associate Relationship Banker
JP Morgan Chase
Auburn, CA
03.2025 - Current
- Provide clients with an elevated banking experience by conducting effective meetings to assess their needs and deliver personalized solutions.
- Efficiently handle appointments and walk-in clients, adapting to changing branch demands.
- Communicate complex financial procedures clearly and professionally to enhance client understanding.
- Prioritize safeguarding client personal information to maintain trust and confidentiality.
- Collaborate closely with branch team members to drive service excellence, achieve performance goals, and maintain a consistent, customer-focused experience.
- Recognized for exceptional service through client compliments in surveys, and peer recognition.
- Consistently set and achieve personal sales targets, contributing positively to the branch's annual growth.
Associate Banker-ME
JP Morgan Chase
Auburn, CA
07.2023 - 03.2025
- Efficiently processed high volumes of financial transactions daily, with accuracy, in a fast-paced environment.
- Addressed customer concerns with empathy and professionalism, turning challenges into opportunities for positive experiences.
- Demonstrated strong situational awareness by monitoring for suspicious activity, protecting customer information, and preventing potential security risks.
- Provided compassionate, tailored assistance to ADA clients and customers with different linguistic backgrounds, ensuring safe, comfortable, and accessible service experiences for all clients.
- Promoted to Associate Relationship Banker after demonstrating strong performance and mastery of ABME responsibilities.
D2 Collegiate Soccer Player
Biola University and Sierra College
La Mirada, CA
08.2018 - 12.2022
- Balanced rigorous training schedules with travel and full-time academics, demonstrating exceptional time management.
- Developed effective teamwork and communication skills under pressure in a competitive environment.
- Promoted inclusive team culture by modeling servant leadership and supporting teammates as a team captain.
Hostess
P.F. Chang's
Roseville, CA
02.2019 - 12.2019
- Engaged guests in friendly conversation upon arrival to create a welcoming atmosphere.
- Communicated closely with servers and team members to optimize seating flow, reduce wait times, and enhance the overall guest experience.
- Provided accommodations for guests with special needs to promote comfort and safety.
- Efficiently took beverage orders and served drinks during peak hours
Education
Bachelor of Science - Business Administration
Biola University
La Mirada, CA
Skills
- Exceptional Customer Service
- Professional & Friendly Demeanor
- Conflict Resolution
- Adaptable & Composed Under Pressure
- Secure Handling of Sensitive Information
- Adherence to Safety & Security Procedures
- Strong Teamwork & Collaboration
References
References available upon request.
Timeline
Associate Relationship Banker
JP Morgan Chase
03.2025 - Current
Associate Banker-ME
JP Morgan Chase
07.2023 - 03.2025
Hostess
P.F. Chang's
02.2019 - 12.2019
D2 Collegiate Soccer Player
Biola University and Sierra College
08.2018 - 12.2022
Bachelor of Science - Business Administration
Biola University