Frances Augustine
Benton,TN
Summary
Dedicated professional with extensive experience in patient care, compliance documentation, and client relationship management. Expertise in utilizing analytics to monitor productivity and client retention while coordinating effective communication strategies, ensuring high-quality support in both remote and in-office settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Remote Client Relations & Compliance Specialist
Life Insurance Agent
01.2022 - 01.2026
- Manage detailed client records, documentation, and compliance requirements with a strong focus on accuracy and confidentiality
- Educate clients on complex policies and procedures in a clear and easy-to-understand manner
- Maintain CRM databases, update records, and track client interactions efficiently
- Conduct detailed reviews and documentation to ensure regulatory compliance and quality assurance standards
- Utilize analytics and reporting tools to monitor workflow, productivity, and client retention
- Coordinate follow-up communication and ongoing client support in a remote environment
- Develop strong customer relationships through professionalism, communication, and problem-solving skills
- Handle sensitive information while maintaining organization and accuracy under deadlines
Medical Data Entry Specialist
Docs Health
Smyrna, Tennessee
01.2019 - 12.2025
- Enter and maintain medical readiness records with high accuracy in fast-paced environments
- Process and update records for up to 250 individuals per day while maintaining compliance standards
- Maintain organized digital files and documentation for operational readiness
- Provide ongoing remote and weekend administrative support as needed
- Support healthcare teams through detailed recordkeeping and documentation management
- Operate efficiently under pressure while meeting strict deadlines and accuracy expectations
- Trained new staff on data entry protocols and best practices.
Lecturer, Dental
Fortis Community College
Mobile, Alabama
01.2021 - 01.2022
- Developed engaging course materials for diverse student audiences.
- Facilitated interactive discussions to enhance student understanding and participation.
- Assigned grades based upon student performance in class assignments and exams.
- Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
- Taught students to be crosstrained from the front office to doing lab work.
Dental Assistant & Treatment Coordinator
Reedy Creek Dental
Cary, North Carolina
01.2020 - 01.2022
- Assisted in building and organizing a fully operational in-house dental practice
- Coordinated treatment plans and patient scheduling across multiple dental specialties
- Supported patient education regarding treatment procedures and financial coordination
- Helped establish office workflows and communication systems to improve patient experience
- Collaborated closely with doctors, specialists, and administrative staff to ensure smooth patient care coordination
- Assisted dentists during procedures with necessary instruments and materials.
- Coordinated inventory management for dental supplies and equipment.
Expanded Functions Dental Assistant
Dr. Scott Donner DDS
01.2003 - 01.2020
- Assisted with a full range of general and specialty dental procedures including implants, endodontics, crowns, and oral surgery
- Coordinated treatment cases and maintained detailed patient records
- Managed scheduling, incoming calls, patient payments, and administrative support duties
- Filed medical insurance claims related to sleep apnea treatments and devices
- Educated patients regarding procedures, home care, and treatment expectations
- Utilized digital dental technologies including digital radiography, Cerec systems, and imaging software
- Maintained organized documentation and ensured cases were complete and prepared for procedures
Business Owner & Operations Coordinator
Legend Race, LLC
01.2012 - 01.2019
- Coordinated teams, volunteers, and logistics for large-scale events, enhancing overall attendee experience
- Managed event registration, participant communication, scheduling, and administrative operations to ensure seamless event execution
- Oversaw business reporting and accounts payable, ensuring accurate operational documentation and financial compliance
- Managed social media, customer communication, and online promotion
Education
Dental Education - Expanded Functions Training
University of North Carolina School of Dentistry
Chapel Hill, NCSkills
- HIPAA
- Compliance Documentation
- Treatment Coordination
- Case Management
- Patient Scheduling
- Attention to detail
- CRM
- Practice Management Software
- Remote Administrative Support
- Digital Records Management
- Remote Training
- Customer Service
- Client Education
- Organization
- Multitasking
- High-Volume Environments
- Team Collaboration
- Communication
- Digital radiography
Additional Qualifications
- 23+ years of dental experience including patient care and administrative coordination
- Strong remote communication and organizational skills
- Fast learner with new software and systems
- Highly detail-oriented with excellent follow-through
- Comfortable working independently in remote positions
- Experience teaching, educating, and guiding clients through complex information
- Proven ability to balance multiple responsibilities while maintaining accuracy and professionalism
- Software Dentrix, Ascend, EagleSoft
Professional Development
- Regulations Best Interest Training
- Anti-Money Laundering Compliance Training Certificate
- Website Management & Social Media Administration
- Ongoing Training in Customer Service, Documentation, and Compliance Practices
Certification
- Coronal Polishing
- Radiology Certification
- Life Health License
Timeline
Remote Client Relations & Compliance Specialist
Life Insurance Agent
01.2022 - 01.2026
Lecturer, Dental
Fortis Community College
01.2021 - 01.2022
Dental Assistant & Treatment Coordinator
Reedy Creek Dental
01.2020 - 01.2022
Medical Data Entry Specialist
Docs Health
01.2019 - 12.2025
Business Owner & Operations Coordinator
Legend Race, LLC
01.2012 - 01.2019
Expanded Functions Dental Assistant
Dr. Scott Donner DDS
01.2003 - 01.2020
Dental Education - Expanded Functions Training
University of North Carolina School of Dentistry