Frances B
Atlanta ,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hyatt Regency. Known for cultivating guest relationships and consistently exceeding sales targets. Proficient in cash handling and service prioritization, ensuring a seamless dining experience even during high-volume periods. Committed to delivering personalized service that enhances customer satisfaction.
Overview
9
9
years of professional experience
Work History
Server
American Cruise Liness
03.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Nordstrom( Ruscello Restaurant )
12.2021 - 01.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Hyatt Regency (Polaris Restaurant)
12.2016 - 2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate Of Applied Business - Business Accountancy
Georgia Perimeter College
Atlanta, Ga07.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Memory retention
- High volume dining
- Service prioritization
Timeline
Server
American Cruise Liness
03.2024 - 07.2025
Server
Nordstrom( Ruscello Restaurant )
12.2021 - 01.2024
Server
Hyatt Regency (Polaris Restaurant)
12.2016 - 2020
Associate Of Applied Business - Business Accountancy
Georgia Perimeter College
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