Frances Blackmon
United States
Summary
Years of experience as a Milieu Counselor/ Case Assistance with excellent organizational and interpersonal skills. Flexible upbeat attitude and immense leadership qualities. Outstanding communication with caring nature and computer skills. skilled in developing recreational activities for residents. Assisted Class Coordinator with room activities and daily living skills. Able to identify needs, prioritize and resolve issues in initial stages Capable of effective decision making multitasking, teamwork and leadership..
Overview
10
10
years of professional experience
Work History
Case Assistance
The Jewish Board Of Family And Children's Services
New York, NY
06.2015 - Current
- Provided safety planning, crisis intervention and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Handled caseload of more than 3 clients.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Mobilized case management system to document service delivery and case progress.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Solved grievances and complaints by collaborating with residents.
- Medication Administration recorded using Avatar system and report adverse effects to Supervisor
- Enforced policies and safety standards through building and room rounds.
- Provided swift and knowledgeable emergency support in line with Residential crisis protocols.
- Engaged coping mechanism and intervention techniques to deescalate aggressive and hostile behavior of residents.
- Answered multi-line phone and expeditiously direct to appropriate personnel
- Facilitate community meeting and arts and craft group bi-weekly
Residential Counselor
FEGS Health & Human Services
New York, NY
05.2012 - 06.2015
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Assisted clients in adhering to treatment plans; such as appointments, arranged transportation and provided moral support
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Utilized company system to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Ensured clients attend internal / external therapeutic activity daily
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Enforced policies and safety standards through building and room rounds.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Prepared or assist in preparation of meals
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Human Service
Technical Career Institutes
New York, NY04.2011
Skills
- Self-Motivated
- Dependable and Responsible
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Teamwork and Collaboration
- MS Office
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Good Telephone Etiquette
Timeline
Case Assistance
The Jewish Board Of Family And Children's Services
06.2015 - Current
Residential Counselor
FEGS Health & Human Services
05.2012 - 06.2015
Associate of Applied Science - Human Service
Technical Career Institutes
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