Frances Deutsch
Delafield
Summary
Dedicated professional with strong customer service and team leadership skills. Proven track record in enhancing customer experiences and training staff effectively.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Chic-Fil-A
Harrisburg, PA
02.2023 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Ride Operator
Hersheypark
Hershey, PA
05.2022 - 01.2024
- Operated rides efficiently, ensuring guest safety and adherence to operational protocols.
- Monitored ride conditions and performed routine inspections for mechanical issues.
- Assisted with training new team members on safety procedures and operational guidelines.
- Responded promptly to guest inquiries, enhancing overall customer experience.
Waitress
Ruby Tuesday
Harrisburg, PA
10.2022 - 05.2023
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored dining area for cleanliness and atmosphere, promoting a welcoming environment.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed tables efficiently, ensuring timely order taking and delivery.
Waitress
Marty's Pizza
Delafield, WI
07.2019 - 08.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new waitstaff on restaurant procedures and customer interaction techniques.
Dishwasher
Angelina's Ristorante
Delafield, WI
06.2017 - 10.2017
- Operated industrial dishwashing equipment for efficient cleaning and sanitization of kitchenware.
- Maintained cleanliness and organization in dishwashing area to ensure operational efficiency.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Education
High School Diploma -
Kettle Moraine High School
Wales, WINo Degree - Hotel, Restaurant, And Tourism Management
University of Wisconsin Stout
Menomonie, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Time management
Timeline
Assistant Manager
Chic-Fil-A
02.2023 - Current
Waitress
Ruby Tuesday
10.2022 - 05.2023
Ride Operator
Hersheypark
05.2022 - 01.2024
Waitress
Marty's Pizza
07.2019 - 08.2022
Dishwasher
Angelina's Ristorante
06.2017 - 10.2017
High School Diploma -
Kettle Moraine High School
No Degree - Hotel, Restaurant, And Tourism Management
University of Wisconsin Stout