Summary
Overview
Work History
Education
Skills
Timeline
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FRANCES DOTSON

Memphis,TN

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

6
6
years of professional experience

Work History

General Manager

HOTWORX
03.2023 - 09.2023
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Assisted in recruiting, hiring and training of team members
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Managed all social media accounts
  • Planned events securing business partnerships and vendors
  • Routine maintenance on equipment

Owner

Fare By Frances
09.2019 - 08.2022
  • Company Overview: Custom catering and event company
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and motivated employees to perform daily business functions
  • Evaluated suppliers to maintain cost controls and improve operations
  • Organizing and executing events for 500+ guests
  • Scheduled client appointments and consultations
  • Custom catering and event company
  • NACE Certified

Administrative Assistant

Blues City Cafe
03.2017 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Prepared weekly schedules
  • Prepared expense reports
  • Managed/motivated 20+ long term employees
  • Problem solving

Education

Bachelor of Arts - Business Administration

Grand Canyon University
Phoenix, AZ
01-2022

Skills

  • Customer Service Expertise
  • Inventory Oversight Procedures
  • Merchandising Proficiency
  • Performance-Focused
  • Market Research Analysis
  • Group Engagement Strategies

Timeline

General Manager

HOTWORX
03.2023 - 09.2023

Owner

Fare By Frances
09.2019 - 08.2022

Administrative Assistant

Blues City Cafe
03.2017 - 05.2019

Bachelor of Arts - Business Administration

Grand Canyon University

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FRANCES DOTSON