Frances Dunham
Madison,AL
Summary
Organized Clinical Coordinator with over 15 years experience in excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certificate
2
2
years of post-secondary education
Work History
Clinical Coordinator
Crestwood Medical Center
06.2014 - Current
- Responsible for organizing and overseeing daily activities of the center by managing staff, ensuring adequate patient care, and communicating with different departments and physicians.
- Efforts ensured compliance with HIPPA, Joint Commission, and ensured office runs efficiently, effectively and kept up to hospital compliance.
- Create monthly reports, ordering of medical supplies, prepare patient charts (orders, HIPPA packets, and consent forms) and schedule patient appointments.
- Manage staff by conducting interviews for potential new hires, assisting with hiring new employees, and arranging staff schedules.
- Submit and obtain insurance authorizations and referrals for all referring physicians with all insurances.
Office Coordinator/ Clinical Medical Assistant
Alabama Sleep Clinic
10.2011 - 05.2014
- Confirmed patient information, verified insurances, setting up referrals, receiving copays, daily deposits, and assisted with inputting charges and billing.
- Proficiency in taking patient history, vitals and/or concerns and submitting clinicals in EHR system.
- Ensuring patients were taken care of in all aspects (phone calls, prescriptions and referrals.)
- Used organization and management skills to assure clinic ran effectively and efficiently by preparing all paperwork, documents, and ensured studies were available for doctors.
- Assisted in filling out CMN’s for Durable Medical companies.
- Received and responded to patient requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support daily operations of the office.
- Oversaw technical, operational, clerical and patient support activities.
Clinical Medical Assistant/ Office Assistant
KidsTown Pediatrics
08.2008 - 10.2011
- Utilized customer service skills while checking patients in and out, verifying insurances, receiving copays, and setting up referrals with specialists.
- Responsible for Blue Immunization Records, physical forms, medical records, WIC prescriptions as well as school medicine forms for patients.
- Scheduled and maintained precertification through different insurance providers for CT’s, MRI’s, and other methods of testing.
- Documented vital signs and health history for patients in clinic environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms/insurance cards to collect patient information for billing and insurance filing.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Education
Associate Degree in Nursing - Nursing
Calhoun Community College
Tanner, AL 01.2024 - 05.2025
Clinical Medical Assistant Certificate -
Calhoun Community College
Tanner, AL 05.2021 - 09.2021
Skills
- Accreditation Coordination
- Train Employees
- Medical Programs Implementation
- Utilization Management
- Clinical Staff Management
- Health Information Systems (HIS)
- Compliance with Regulatory Guidelines
- Clinical Quality Program Standards
- Clinical Documentation
- Organizing Staff Schedules
- Patient Confidentiality
- Facility Oversight
- HIPAA
- Seasoned in Medical Clinical Procedures
Certification
Clinical Medical Assistant Certificate
BCLS Certification
Timeline
Associate Degree in Nursing - Nursing
Calhoun Community College
01.2024 - 05.2025
Clinical Medical Assistant Certificate -
Calhoun Community College
05.2021 - 09.2021
Clinical Coordinator
Crestwood Medical Center
06.2014 - Current
Office Coordinator/ Clinical Medical Assistant
Alabama Sleep Clinic
10.2011 - 05.2014
Clinical Medical Assistant/ Office Assistant
KidsTown Pediatrics
08.2008 - 10.2011
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