Frances Fast
Ponca City,Oklahoma
Summary
Friendly and enthusiastic member services representative with 14+ years experience at fast paced Electric Cooperative & Dr. Offices. Willing & able to learn new tasks quickly. Represent with a friendly professional demeanor at all times.
I am confident that I can be an asset to the team, and look forward to making its continued success my goal.
Overview
17
17
years of professional experience
Work History
Member Service Representative
Kay Electric Cooperative
Blackwell , OK
04.2020 - 02.2024
- Provided excellent customer service to members and guests.
- Facilitated communication between members and management team by relaying messages back-and-forth in a timely fashion.
- Responded promptly to phone calls from members regarding their accounts.
- Assisted with resolving member inquiries or concerns in a timely manner.
- Processed membership applications and payments, including cancellations.
- Performed data entry into the computer system for member information updates or changes.
- Greeted members upon arrival at the facility, checked-in visitors, answered questions about available services and programs.
- Performed cash handling duties accurately and efficiently.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Selector
Albertson's Warehouse
Ponca City, OK
03.2014 - 04.2020
- Verified accuracy of orders, ensuring that all items were properly selected and counted.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Limited damage to products and orders by using care when choosing items.
- Assembled cartons, crates and containers to prepare for shipping.
- Fulfilled orders quickly to accomplish & exceed challenging daily performance objectives.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Selected products and items from shelves and pallets for customer orders.
- Ensured proper placement of labels on boxes before shipment; checked expiration dates if applicable.
Receptionist
Dr. John Holden
Ponca City, OK
01.2007 - 03.2014
- Greeted visitors and provided them with assistance, while maintaining a respectful and friendly demeanor in person and on the phone.
- Managed heavy phones, communicating patient symptoms and concerns to doctor through
transcription on an electronic charting program. - Receive and posted payments.
- Created patient profile.
- Scheduled and confirmed appointments.
- Scan and upload documents to electronic charts.
- Performed daily correspondence with other Dr. offices, hospitals, insurance companies and the occasional disgruntled patient.
Education
High School Diploma -
Arkansas City High School
Arkansas City, KS08-1989
Skills
- Strong Work Ethic
- Multi-tasking
- Coordination
- Customer and Personal Service
- Dispute Resolution
- Judgement and Decision Making
- Account Management
- Clerical
- Time Management Dedication
Timeline
Member Service Representative
Kay Electric Cooperative
04.2020 - 02.2024
Selector
Albertson's Warehouse
03.2014 - 04.2020
Receptionist
Dr. John Holden
01.2007 - 03.2014
High School Diploma -
Arkansas City High School
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