Frances Flores
Griffith,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
Work History
Store Manager
WOW Furniture Outlet
09.2015 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Shift Manager
Burger King
03.2014 - 08.2015
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Manager
Charter Fitness
09.2013 - 03.2014
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Schedule Coordinator
Distinctive Dentistry
12.2012 - 08.2013
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Manager
Payless Shoe Source
08.2011 - 06.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address variance, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Applied Science - Social Work
Ivy Tech Community College
East Chicago, IN05.2024
Skills
- MS Office Proficiency
- Staff Training
- HIPAA Guidelines
- Staff Supervision
- Payroll Administration and Timekeeping
- Database Maintenance
- Insurance Verification
- Front Desk Operations
- Appointment Scheduling
- Customer Relationship Management
Languages
Spanish
Full Professional
Timeline
Store Manager
WOW Furniture Outlet
09.2015 - Current
Shift Manager
Burger King
03.2014 - 08.2015
Sales Manager
Charter Fitness
09.2013 - 03.2014
Schedule Coordinator
Distinctive Dentistry
12.2012 - 08.2013
Assistant Manager
Payless Shoe Source
08.2011 - 06.2013
Associate of Applied Science - Social Work
Ivy Tech Community College
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