Frances Green
East Chicago,IN
Summary
Dedicated Customer Service professional with multitasking abilities. Committed to maintaining professional relationships.
Overview
8
8
years of professional experience
Work History
Online Grocery Pickup
Walmart
04.2022 - 07.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Bakery Clerk
Whole Foods Market
10.2021 - 04.2022
- Maintained tidy and organized work area to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Customer Service Representative
PLS Logistics Services
09.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
The Chicago Lighthouse
12.2017 - 09.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Barista/Customer Service Associate
Marianos
08.2015 - 11.2017
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
High School Diploma -
South Shore School of Leadership
Chicago, ILSkills
- Attention to detail
- Multitasking capabilities
- Customer engagement
- Inventory management
- Record keeping
- POS system operation
- Customer service excellence
- Conflict resolution
- Complaint resolution
- Time management
- Problem-solving abilities
- Task prioritization
Timeline
Online Grocery Pickup
Walmart
04.2022 - 07.2023
Bakery Clerk
Whole Foods Market
10.2021 - 04.2022
Customer Service Representative
PLS Logistics Services
09.2019 - 10.2021
Customer Service Representative
The Chicago Lighthouse
12.2017 - 09.2019
Lead Barista/Customer Service Associate
Marianos
08.2015 - 11.2017
High School Diploma -
South Shore School of Leadership