Summary
Overview
Work History
Education
Skills
Languages
Interests
Affiliations
Timeline
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Frances Harvey

Chicago,Illinois

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Beverly Bakery. Expert in cash handling and guest engagement, I consistently ensured positive dining experiences and swift resolution of customer concerns. Recognized for training new hires and maintaining high hospitality standards, contributing to a seamless service environment.

Overview

2
2
years of professional experience

Work History

Server

Beverly Bakery
08.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

No Degree - Dance And Communications

Illinois State University
Normal, IL
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service

Languages

English
Native or Bilingual

Interests

  • Fashion
  • Dance
  • Yoga
  • Pilates

Affiliations

  • Bubble Campus Ambassador

Timeline

Server

Beverly Bakery
08.2023 - Current

No Degree - Dance And Communications

Illinois State University

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