Frances Irizarry
Staten Island,NY
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
9
9
years of professional experience
Work History
Coffee Manager
Fairway Market
06.2019 - Current
- Set up daily drawers, verified totals and prepared cash deposits
- Recruited, hired and trained baristas to handle workload with quality service
- Oversaw daily coffee shop operations according to company policies
- Taught staff how to avoid conflicts by anticipating customer needs
Dog Walker
Swifto
01.2019 - 10.2019
- Provided dogs with exercise and fresh air to promote dog health
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards
- Made owners comfortable with care by following instructions and meeting dog needs
Head Waitress
Unos Chicago Grill
01.2016 - 10.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Trained staff members on use of POS system
- Managed food resources, memorized orders, and coordinated customer service
Volunteer
New York Cares
01.2015 - Current
- Provided care for up to 3 shelter dogs giving them water, food and walking them 3 times per week with a focus on improvinganimal quality of life
- Read for 15 elementary schoolers ages 8-10 to promote reading and academic growth
- Organized and assisted with coat drives that provided those in need with clothes, handed out pamphlets, posted an event onsocial media including Instagram and Facebook, totaling 1,200 coats.
- Assisted with special events and programs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
GA Guest Advisor
Petco
01.2017 - 01.2019
- Opened or closed store, set up cash bank with all seven registers assuring money was balanced, Set up breaks for employees whilst administering money is even and drops are taken care of
- Authorized overrides for employees when necessary, gathered employees for briefings on days of sales projections and marketing benefits for end-of-day success.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during the busiest of times
- Resolved guest complaints and followed up to confirm guest satisfaction with the solution
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism
Volunteer
Mayor Alliance
01.2015 - Current
- Joined in-person workshops to increase knowledge about animals, such as TNR (Trap AND neuter) Feral colonycats, Bottle Feed orphan Feral Kittens, Learning how to build shelters for feral cats
- Volunteers for Adoption events such as Adoptapalooza, Whiskers in Wonderland, Dog Fashions shows, wouldhelp in an array of departments whether making dog tags for new dog/cat parents, assisting with chairplacement and direction for fashion shows.
Volunteer
New York Restoration
01.2015 - Current
- Completed daily domestic tasks in shelters and group homes to assist people in need
- Guided troubled individuals to tools and resources necessary for healing
- Provided administrative support to department leads to help organize events and fundraisers
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Planted and maintained gardens to provide fresh produce for individuals in need
Education
Certified in Veterinarian TechnicianRELEVANT COURSEWORKHydrogeology Environmental systems sedimentology -
Bachelor of Science - Environmental Science, Business Management
Brooklyn College, City University of New York
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College
Brooklyn, NY06.2018
Skills
- Documentation
- Social Support
- Arts and Crafts
- Activity Oversight
- Teacher Support
- Schedule Management
- Student Health and Safety
Timeline
Coffee Manager
Fairway Market
06.2019 - Current
Dog Walker
Swifto
01.2019 - 10.2019
GA Guest Advisor
Petco
01.2017 - 01.2019
Head Waitress
Unos Chicago Grill
01.2016 - 10.2018
Volunteer
New York Cares
01.2015 - Current
Volunteer
Mayor Alliance
01.2015 - Current
Volunteer
New York Restoration
01.2015 - Current
Certified in Veterinarian TechnicianRELEVANT COURSEWORKHydrogeology Environmental systems sedimentology -
Bachelor of Science - Environmental Science, Business Management
Brooklyn College, City University of New York
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College
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