Frances Kilgore
Maryville,TN
Summary
Dedicated professional with experience in document control and customer service. Skilled in active listening and confidentiality handling, contributing to improved project documentation and compliance. Committed to ensuring operational excellence and client satisfaction.
Overview
19
19
years of professional experience
Work History
Document Control Specialist
Bechtel
10.2025 - Current
- Organized and maintained project documentation to ensure compliance with industry standards.
- Assisted in the implementation of document control procedures for enhanced efficiency.
- Reviewed and processed incoming documents, ensuring accuracy and completeness.
- Collaborated with project teams to identify and resolve documentation discrepancies.
HVAC/Plumbing Apprentice
Local Union 102/Buckner Plumbing & HVAC
03.2024 - 05.2025
- Assisted in installation and repair of plumbing systems under supervision.
- Organized and moved materials from truck to job site to support project requirements.
- Supported senior plumbers during project execution, gaining hands-on experience in various techniques.
- Participated in training sessions to enhance technical skills and knowledge of plumbing codes.
- Gained valuable experience through hands-on training under the guidance of skilled master HVAC technicians.
Fire Watch/Laborer
Y12 Security Complex (CNS)
04.2022 - 03.2024
- Assisted in maintaining safety protocols to ensure compliance with regulatory standards.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Collaborated with team members to execute daily operational tasks efficiently.
- Conducted routine inspections of equipment to identify maintenance needs promptly.
Oncology Pharmacy Technician
University of Tennessee Medical Center
08.2014 - 03.2022
- Compounded sterile and non-sterile medications in compliance with safety regulations.
- Assisted pharmacists in medication management and patient care coordination.
- Maintained accurate inventory records and performed regular stock assessments.
- Trained new technicians on pharmacy procedures and best practices for efficiency.
- Reduced medication errors by meticulously checking prescriptions and verifying dosages before dispensing to patients.
- Maintained a sterile compounding environment by adhering to strict aseptic techniques, minimizing contamination risks during chemotherapy preparations.
Certified Pharmacy Technician
Walmart Pharmacy
03.2007 - 08.2014
- Processed prescription orders accurately and efficiently to ensure timely patient service.
- Assisted pharmacists in medication preparation and dispensing for optimal workflow.
- Maintained inventory levels of medications and supplies, minimizing shortages or overstock situations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Psychology
Pellissippi State Community College
Knoxville, TNSkills
- Confidentiality handling
- Document organization
- Document control software
- Customer service
- Professionalism
- Task prioritization
- Active listening
Timeline
Document Control Specialist
Bechtel
10.2025 - Current
HVAC/Plumbing Apprentice
Local Union 102/Buckner Plumbing & HVAC
03.2024 - 05.2025
Fire Watch/Laborer
Y12 Security Complex (CNS)
04.2022 - 03.2024
Oncology Pharmacy Technician
University of Tennessee Medical Center
08.2014 - 03.2022
Certified Pharmacy Technician
Walmart Pharmacy
03.2007 - 08.2014
Psychology
Pellissippi State Community College