Frances Leon
Jamaica,NY
Summary
Adept at enhancing office efficiency and customer satisfaction, I excelled as a Receptionist at Rolando R. Roman, mastering data entry and fostering positive client relations through a professional demeanor. My proactive approach significantly improved client engagement, leveraging organization skills and telephone expertise without relying on numerical achievements for impact.
Overview
22
22
years of professional experience
Work History
Receptionist
Rolando R. Roman
10.2002 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Louise D. Brandeis High School
NY, New York 06.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling
- Data inputting
- Office Administration
- Professional Demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Rolando R. Roman
10.2002 - Current
High School Diploma -
Louise D. Brandeis High School
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