Frances Leston
Lone Tree
Summary
Adept at navigating complex customer interactions, I leveraged my problem-solving abilities and computer proficiency to enhance passenger experiences at American Airlines. I excel in client relations, ensuring seamless transactions. My track record includes training staff and improving operational efficiencies, demonstrating a blend of critical thinking and interpersonal skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Barista
Dazbog
Denver
06.2023 - Current
- Adhered to all health codes while preparing specialty beverages according to company specifications
- Operated cash registers and handled cash and card transactions
- Prepared teas, hot chocolate, Lattes and other non-coffee drinks for customers
Customer Service Representative
American Airlines
08.1990 - Current
- Issuing, booking fight reservations, passenger check in, issuing vouchers, ensuring proper and safe flight closeout
- Passenger boarding, operations of Jetway for purpose of boarding and deplaning
- Maintaining timeline of flights, performing customer service to each and every passenger
- Assist passengers with off schedule operation
- Ground Security Coordinator
- Union Steward
- Care Team Ambassador
- Station Trainer
- Customer Service Coordinator
- Tower Operations at Chicago O'Hare and Passenger Service Operations Agent at Denver Airport
- Flight Attendant 1990-1991
Catering Staff Member
Rocky Mountain Catering
Lone Tree
01.2021 - 10.2021
- Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.
- Set up and cleaned up events to assist caterers
- Liaised with kitchen staff to facilitate prompt and seamless service
Education
Associate of Computer Science -
College of DuPage
Glen Ellyn01.2005
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Problem Resolution
- Product Knowledge
- Microsoft Outlook
- Scheduling
- De-Escalation Techniques
- Staff Training
- CRM Software
- Multi Tasking
Certification
- Notary License
- Transaction Coordinator
References
References available upon request
Awards
- Agent Excellence (American Airlines)
- Vice President of Professional Women in Aviation
Timeline
Barista
Dazbog
06.2023 - Current
Catering Staff Member
Rocky Mountain Catering
01.2021 - 10.2021
Customer Service Representative
American Airlines
08.1990 - Current
Associate of Computer Science -
College of DuPage
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