Summary
Overview
Work History
Skills
References
Timeline
Generic

Frances Malone

Dallas,TX

Summary

IN QUEST OF NEW CHALLENGES AND CAREER OPPORTUNITIES

I am a self-directed, enthusiastic employee with a passionate commitment to a company's goals and mission statement. I am dedicated and loyal to my employers. I possess outstanding communication skills and am an active team member who effectively collaborates with all levels of staff members and establishes quality relationships with co-workers. I am an exceptionally experienced career professional, with over 20 years of loan processing and office experience in various settings.

Overview

28
28
years of professional experience

Work History

DCS Loan Support Specialist

Calyx Software
Dallas, TX
12.2022 - Current
  • Assigned to a call queue to take calls directly from Mortgage Brokers and other Financial Institutions such as credit unions and banks, taking back-to-back calls, normally between 20-30 calls per day, providing exemplary customer support for Calyx Point and Calyx Point Central Products
  • Handle loan processing related questions involving software functionality, documenting all communications with customers via a proprietary ticketing system, and various other duties.

Specialty Products Division Support

Goldwater Bank
Irving, TX
09.2021 - 11.2022
  • Work on modifications and requalification of construction to permanent loans
  • Also, work directly with attorneys to order extensions for construction loans that have reached their maturity date
  • Work with post-closing and Fannie Mae on clearing conditions for loans to be sold directly to Fannie Mae and various other duties.

Senior Loan Processor/Loan Officer Assistant

Goldwater Bank
Birmingham, AL
12.2016 - 01.2021
  • Entered Conventional, Reverse Mortgage, FHA, VA, and New Construction mortgage loan applications into the Encompass LOS, prepared FHA case files, pull credit, order appraisals, order titles, submit loans to the chosen lender, worked in conjunction with the loan originator to clear outstanding conditions, well versed in RESPA, HMDA, and TRID
  • Calculate Income and work on initial pre-approvals
  • Scheduled closings with title companies and attorneys, and various other duties.

Senior Loan Processor

TJC Mortgage, Inc
Birmingham, AL
07.2015 - 11.2016
  • Entered Conventional, FHA, and VA mortgage loan applications into the Calyx Point LOS, prepared FHA loan case files, pull credit, order appraisals, order titles, submit loans to the chosen lender, worked in conjunction with the loan originator to clear outstanding conditions, well versed in RESPA, HMDA, & HUD, and TRID
  • Scheduled closings with title companies and attorneys, and various other duties.

Senior Loan Processor

Townstone Financial
Chicago, IL
01.2012 - 03.2015
  • Entered conventional, FHA, and VA mortgage loan applications into the Encompass loan processing system, prepared FHA loan case files, pull credit, order appraisals, order titles, submit loans to the chosen lender, worked in conjunction with the loan originator to clear outstanding conditions, well versed in RESPA, HMDA, & HUD, and the 2010 GFE, scheduled closings with title companies and attorneys, and various other duties.

Senior Loan Processor

Chicago Financial Services, Inc.
Chicago, IL
08.2010 - 01.2012
  • Entered conventional and FHA mortgage loan applications into the Calyx Point loan processing system, prepared FHA loan case files, pull credit, order appraisals, order titles, shop loans with various lenders, submit loans to the chosen lender, work in conjunction with the loan originator to clear outstanding conditions, schedule closings with title companies and attorneys, and various other duties.

Loan Processor

Guaranteed Rate, Inc.
Chicago, IL
03.2003 - 06.2010
  • Entered conventional and FHA mortgage loan applications into the Encompass loan processing system, prepared FHA loan case files, pull credit, order appraisals, order titles, shop loans with various lenders, submit loans to the chosen lender, work in conjunction with the loan originator and mortgage consultant to clear outstanding conditions, schedule closings with title companies and attorneys, and various other duties.

Senior Loan Processor

NCS Mortgage Corporation
Matteson, IL
04.1996 - 02.2003
  • Entered conventional and FHA mortgage loan applications into the Encompass loan processing system, prepared FHA loan case files, pull credit, order appraisals, order titles, shop loans with various lenders, submit loans to the chosen lender, work in conjunction with the loan originator to clear outstanding conditions, schedule closings with title companies and attorneys, and various other duties.

Skills

  • Data Entry Efficiency
  • Interpersonal Skills Development
  • Relationship Building Capacity
  • Professionalism and Integrity
  • Decision-Making Confidence
  • Credit Assessment Knowledge
  • Mortgage Lending Familiarity
  • Time management proficiency
  • Loan File Maintenance
  • Automated Underwriting System (AUS)
  • Income Evaluation
  • Credit History Review
  • Terms Definition
  • Loan Processing Coordination
  • Attention to Detail
  • Time management abilities
  • Organizational Skills
  • Customer Service
  • Multitasking
  • Written Communication
  • Excellent Communication
  • Customer service-focused
  • Wealth Planning
  • Collections proficiency

References

Professional and Personal References Available Upon Request

Timeline

DCS Loan Support Specialist

Calyx Software
12.2022 - Current

Specialty Products Division Support

Goldwater Bank
09.2021 - 11.2022

Senior Loan Processor/Loan Officer Assistant

Goldwater Bank
12.2016 - 01.2021

Senior Loan Processor

TJC Mortgage, Inc
07.2015 - 11.2016

Senior Loan Processor

Townstone Financial
01.2012 - 03.2015

Senior Loan Processor

Chicago Financial Services, Inc.
08.2010 - 01.2012

Loan Processor

Guaranteed Rate, Inc.
03.2003 - 06.2010

Senior Loan Processor

NCS Mortgage Corporation
04.1996 - 02.2003

Similar Profiles

CREATE PROFILE
Frances Malone