Frances Matos
Denver,CO
Summary
Accomplished nursing professional with 17 years of experience, including 7+ years in nursing leadership roles. Expertise in nursing practice, patient care management, and clinical operations with a proven ability to enhance outcomes, optimize patient flow, and strengthen interdisciplinary collaboration. Dynamic and results-driven leader recognized for overseeing daily operations, managing diverse teams, and ensuring organizational effectiveness during both stable and transitional periods. Skilled in strategic planning, regulatory compliance, and operational oversight, with a strong track record of improving workflows, building stakeholder relationships, and driving measurable performance results. Adept at guiding teams through change, stabilizing processes, and implementing sustainable solutions that support long-term organizational growth and success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interim Director/ Nursing Manager
AdventHealth Hospice
Denver, CO
12.2024 - Current
- Direct clinical operations and patient flow across multiple teams
- Oversee staffing, scheduling, and resource allocation to meet patient needs
- Mentor, evaluate, and develop nursing staff to improve quality of care
- Collaborate with leadership to implement performance improvement initiatives
Nurse Manager
AdventHealth Hospice
Orlando, FL
09.2022 - 08.2024
- Supervise, mentor, and evaluate nursing staff to ensure high-quality patient care.
- Oversee daily nursing operations, including scheduling, staffing, and resource allocation.
- Ensure compliance with regulatory standards, policies, and best practices.
Patient Care Manager
AdventHealth Hospice
Orlando, FL
09.2015 - 08.2022
- Collaborate with physicians, interdisciplinary teams, and leadership to coordinate patient care.
- Monitor patient outcomes and implement quality improvement initiatives.
- Manage departmental budgets, supplies, and operational efficiency.
- Provide staff education, training, and professional development opportunities.
- Address patient, family, and staff concern with professionalism and empathy.
- Lead performance evaluations and employee engagement efforts.
- Drive initiatives to enhance patient safety, satisfaction, and overall care experience.
Triage Supervisor
AdventHealth Hospice
Orlando, FL
08.2013 - 08.2015
- Supervised clinical team of nurses, social workers, and aides
- Directed triage and dispatch to ensure timely patient care response
- Led crisis management efforts, resolving patient and staff conflicts
Clinical Nurse/ Skilled Home Health Clinician
Maxim Healthcare Services
Leesburg, FL
08.2012 - 08.2013
- Delivered personalized in-home care to pediatric, adult, and geriatric patients, supporting independence and quality of life.
- Provided and coordinated 24/7 skilled nursing services, including wound care, medication administration, and chronic disease management.
- Oversaw personal care services (ADLs), including bathing, dressing, toileting, and feeding, under RN supervision to ensure safety and compliance.
- Supported patients with behavioral health needs through individualized care plans and ongoing monitoring.
- Delivered specialized care for military members, veterans, and workers’ compensation patients.
- Collaborated with Medicaid and Medicare programs to ensure compliant, patient-centered home health services
Hospital Panamericano
Cidra, Puerto Rico
01.2009 - 01.2012
- Supervise and coordinate daily operations of a [number]-bed acute psychiatric unit.
- Provide clinical leadership and guidance to RNs, LPNs, and Behavioral Health Technicians.
- Conduct patient assessments and ensure appropriate implementation of individualized treatment plans.
- Manage admissions, discharges, and transfers in collaboration with physicians and interdisciplinary teams.
- Respond to psychiatric emergencies using crisis intervention and de-escalation techniques.
- Ensure compliance with regulatory standards, hospital policies, and documentation requirements.
- Administer and monitor psychotropic medications and evaluate patient response.
- Facilitate shift huddles and communicate critical updates to staff.
- Promote a safe therapeutic environment for patients and staff
Education
Associate of Science in Nursing - General Track
Columbia Centro Universitario
Bachelor of Science in Nursing - Leadership and Management Track
AdventHealth University
12-2024
Skills
- Bilingual: English & Spanish (Fluent)
- Epic Systems (EHR)
- Remote Client Support & Communication
- Microsoft Excel (Advanced)
- Leadership & Staff Management
- Regulatory Compliance
- Workflow Optimization & Process Improvement
Certification
- Registered Nurse (RN), (FL, CO) Board of Nursing
- Basic Life Support (BLS)
Timeline
Interim Director/ Nursing Manager
AdventHealth Hospice
12.2024 - Current
Nurse Manager
AdventHealth Hospice
09.2022 - 08.2024
Patient Care Manager
AdventHealth Hospice
09.2015 - 08.2022
Triage Supervisor
AdventHealth Hospice
08.2013 - 08.2015
Clinical Nurse/ Skilled Home Health Clinician
Maxim Healthcare Services
08.2012 - 08.2013
Hospital Panamericano
01.2009 - 01.2012
Bachelor of Science in Nursing - Leadership and Management Track
AdventHealth University
Associate of Science in Nursing - General Track
Columbia Centro Universitario