Frances Mendoza
Stockton ,CA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
18
18
years of professional experience
Work History
Receptionist
Children's Home of Stockton
10.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Administrative Billing Clerk
Early Childhood Mental Health Program
11.2014 - 01.2020
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing services billed to Medi-Cal.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Generated daily, weekly and monthly reports for billing department.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Billed behavioral health services to Medi-Cal.
- Prepared utilization review charts for weekly reviews by county.
- Attended month county contract meetings.
- Answered phone calls and directed calls accordingly.
- Use of excel to track and meet deadlines.
- Greeted visitors and clients with a professional and welcoming manner.
Respite Care Provider
Pacific Homecare Services
01.2008 - 01.2019
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
Receptionist/Intern
San Joaquin County Hispanic Chamber of Commerece
04.2008 - 08.2008
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
William C. Overfelt High School
San Jose, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Bilingual/Spanish proficient reading and writing
- Administrative support
- Typing speed 45 WPM
- Service-oriented mindset
- Tech-Savvy
- Calm demeanor
Timeline
Receptionist
Children's Home of Stockton
10.2024 - Current
Administrative Billing Clerk
Early Childhood Mental Health Program
11.2014 - 01.2020
Receptionist/Intern
San Joaquin County Hispanic Chamber of Commerece
04.2008 - 08.2008
Respite Care Provider
Pacific Homecare Services
01.2008 - 01.2019
William C. Overfelt High School
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