Frances Mize
Gainesville,GA
Summary
Caring and dependable professional transitioning into Home Healthcare after more than 20 years in healthcare administration, patient relations, and hospitality. Known for calm, compassionate assistance, strong organization, and excellent communication. Currently pursuing CNA certification and completing CPR and First Aid training. Dedicated to helping clients live safely, comfortably, and with dignity.
Overview
24
24
years of professional experience
Work History
Server
Marlow's Tavern
Alpharetta, GA
03.2025 - 07.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in food and beverage preparation to ensure timely service.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to address special requests and dietary needs.
- Processed payments accurately using point-of-sale systems.
- Managed multiple tables efficiently while providing attentive service to guests.
- Adapted quickly to changing restaurant demands during peak hours.
- Participated in team meetings to discuss menu updates and service improvements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sever/Assistant Bartender
Hammerheads Sports Grill
Suwanee, GA
07.2013 - 03.2025
- Assisted servers in delivering food and beverages efficiently, ensuring timely service for guests.
- Maintained cleanliness and organization of dining area to enhance guest experience and compliance with health standards.
- Collaborated with kitchen staff to streamline order fulfillment and reduce wait times during peak hours.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Fostered a positive atmosphere by engaging with guests, resulting in improved customer satisfaction ratings.
Doctor Coordinator/ Patient Services Specialist
Dunwoody Family and Cosmetic Dentistry
Dunwoody, GA
06.2015 - 12.2021
- Coordinated patient scheduling to create a positive, stress‑free visit experience.
- Verified insurance benefits and processed documentation accurately and confidentially.
- Discussed treatment plans and financing options with empathy and professionalism.
- Assisted dental staff with clinical documentation and lab submissions.
- Streamlined patient workflow processes, reducing wait times and improving overall clinic efficiency.
- Collaborated with dental hygienists to improve patient education on oral health practices.
- Collaborated across teams to improve communication and patient satisfaction.
Front Office Administrator
O'Neal Smiles LLC
Alpharetta, GA
09.2011 - 08.2014
- Managed front office operations, ensuring smooth daily functioning and positive patient experiences.
- Coordinated scheduling and appointment management for the team, enhancing organizational efficiency.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Provided clerical support to company employees by copying, emailing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dental Insurance Coordinator/Asst Practice Admin
Dentfirst Dental Care
Cumming, GA
08.2001 - 08.2011
- Coordinated patient insurance verification processes to ensure timely approvals and reduce claim denials.
- Managed dental benefit inquiries, providing patients with accurate information regarding coverage and benefits.
- Streamlined claims submission processes, enhancing accuracy and expediting reimbursement timelines.
- Resolved complex billing issues by collaborating with insurance providers to clarify discrepancies and ensure compliance.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
Education
High School Diploma -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Server - Marlow's Tavern
03.2025 - 07.2025
Doctor Coordinator/ Patient Services Specialist - Dunwoody Family and Cosmetic Dentistry
06.2015 - 12.2021
Sever/Assistant Bartender - Hammerheads Sports Grill
07.2013 - 03.2025
Front Office Administrator - O'Neal Smiles LLC
09.2011 - 08.2014
Dental Insurance Coordinator/Asst Practice Admin - Dentfirst Dental Care
08.2001 - 08.2011
Tucker High School - High School Diploma,