FRANCES MOORE
Zephyrhills
Summary
Security professional with 25+ years of combined experience in law enforcement, hospital security, and supervisory roles. With a thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Security Officer III
Moffitt Cancer Center
07.2023 - Current
- MONITOR & REVIEW SURVEILLANCE CAMERAS
- PATROL PREMISES REGULARLY
- ENFORCE SAFETY REGULATIONS, POLICY & PROCEDURES
- PREPARE THOROUGH REPORTS AND LOGS
- CONTROL ACCESS & KEY MANAGEMENT
Registrar II
Baycare Health Systems - SJH
08.2022 - 07.2023
- VERIFICATION OF PATIENT IDENTIFICATION
- DATA ENTRY INTO HOSPITAL SYSTEMS
- VERIFICATION OF INSURANCE & OBTAIN PRE-AUTH / PRE-CERT
- PROCESSED CHARTS & PREPARED RECORDS FOR SCANNING
- ASSISTED WITH FINANCIAL COUNSELING & ADDT'L SERVICES
Sales Associate
WHBM
04.2021 - 07.2023
- ASSISTED CUSTOMERS WITH PRODUCT SELECTION
- COORDINATED SALES ACTIVIES AND PROCESSED PAYMENTS
- MAINTAINED PRODUCT KNOWLEDGE & RESOLVED ISSUES
Customer Service Representative I
Various
07.2019 - 08.2022
- PROFESSIONALLY HANDLED CUSTOMER INTERACTIONS VIA PHONE, CORRESPONDENCE, & IN-PERSON
- RESOLVED ESCALATED CALLS & PROVIDED SERVICES
- CREATED CUSTOMER ACCTS AND MAINTAINED RECORDS
- MANAGED MULTIPLE PROJECTS
Extra Duty Scheduling Coordinator/Supv
Tampa Police Dept
06.2013 - 05.2019
- SUPERVISED OVER 60 OFFICERS TO ENSURE SHIFT COVERAGE
- CREATED & MAINTAINED SCHEDULE FOR HOSPITAL DUTY
- ACTED AS PRIMARY LIAISON BETWEEN HOSPITAL ADMIN & TAMPA POLICE DEPT
Police Officer
City of Tampa Police Dept
02.1995 - 05.2019
- RESPONDED TO EMERGENCIES & PERFORMED ADMINISTRATIVE DUTIES
- RESOLVED CONFLICTS & CONDUCTED INVESTIGATIONS
- PREPARED CASES FOR TRIAL & MENTORED NEW OFFICERS
Sergeant
United States Marine Corps
11.1982 - 04.1993
- LEAD A TEAM OF 10 MARINES
- SERVED AS FISCAL, LOGISTICS & WAREHOUSE SUPERVISOR
- INSTRUCTOR & ONBOARDING LIAISON FOR INCOMING SERVICE MEMBERS
Education
Associate of Science -
Hillsborough Community College
Tampa, FLSkills
- LEADERSHIP
- SECURITY OPERATIONS
- INCIDENT REPORTING
- CUSTOMER SERVICE
- ADVANCED SCHEDULING
- ACCESS CONTROL & KEY MANAGEMENT
- EMERGENCY PROCEDURES AND CODES
Certification
- IAHSS ADVANCED CERTIFICATION
- FLORIDA CLASS D SECURITY LICENSE
- FLORIDA CLASS G SECURITY LICENSE
Timeline
Security Officer III
Moffitt Cancer Center
07.2023 - Current
Registrar II
Baycare Health Systems - SJH
08.2022 - 07.2023
Sales Associate
WHBM
04.2021 - 07.2023
Customer Service Representative I
Various
07.2019 - 08.2022
Extra Duty Scheduling Coordinator/Supv
Tampa Police Dept
06.2013 - 05.2019
Police Officer
City of Tampa Police Dept
02.1995 - 05.2019
Sergeant
United States Marine Corps
11.1982 - 04.1993
Associate of Science -
Hillsborough Community College
COMMUNICATION
- EXTENSIVE CUSTOMER SERVICE EXPERIENCE
- CONFLICT RESOLUTION & DE-ESCALATION
- PROFESSIONAL EMAIL COMMUNICATION / ETIQUETTE
LEADERSHIP HIGHLIGHTS
- SERGEANT – UNITED STATES MARINE CORPS (10 YRS)
- EXTRA DUTY SCHEDULING SUPV – TAMPA POLICE DEPT (6 YRS)
- FIRST SHIFT OIC – MOFFITT CANCER CENTER (MMH)
ADVANCED TRAINING AND EDUCATION
- TEAM LEADERSHIP
- SECURITY SURVEILLANCE & INVESTIGATIONS
- DE-ESCALATION TECHNIQUES
- COMPLEX / MULTI-SITE SCHEDULING
- AA ACCOUNTING, HCC