Frances Onesti
Lawndale,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
34
34
years of professional experience
Work History
Account Manager
DELUXE MEDIA MANAGEMENT
01.2002 - 01.2024
- Manage daily operations for Warner Bros., Crunchyroll, and several small studio accounts, including mastering, duplication, EST, and NDA orders
- Develop and maintain client relationships to ensure customer satisfaction
- Managed multiple accounts simultaneously while meeting deadlines
- Manage workflow between various facilities and vendors
Manager, Technical Operations
PEARSON TELEVISION INTERNATIONAL
01.1999 - 01.2001
- Assist Vice President of Technical Operations
- Oversee all aspects of video mastering of international television product
- Responsible for restoring and updating existing film and video library
- Place orders for international distribution
- Coordinate material movement between various facilities and vendors
- Trained and supervision of new employees
- Prepare correspondence, weekly/monthly reports
- Promoted from Operations Assistant to Operations Manager in one year
Administrative Assistant
MERCK-MEDCO MANAGED CARE, L.L.C
01.1996 - 01.1999
- Responsibilities include providing administrative support to Account Management, updating member eligibility, processing prior authorization updates, processing direct claims, and preparing spreadsheets
- Generating correspondence, processing mail, ordering office supplies, coordinating, and administering travel arrangements, data entry, screening telephones calls and special projects as needed
Liquidation Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1990 - 01.1996
- Provided written and verbal assistance to customers during transfers of loans
- Functioned as Liaison to title companies, attorneys, tax services, insurance agents, investors, and mortgage companies
- Researched discrepancies of missing payments and problems incurred through transfer
- Processed exception reports
- Managed liquidation operations for the company
Escrow Analysis Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1992 - 01.1995
- Researched and flagged problem loans prior to annual analysis
- Responded to customer inquiries
- Tracked escrow advances and took steps to recover funds
- Prepared monthly report for management outlining escrow advance status and steps taken to recover funds
- Performed system and manual analysis
- Provided training to customer service and loan administration departments
- Interacted and assisted multiple departments
- Organized and supervised year-end analysis
- Completed pre-supervisory training
- Developed and implemented procedures for new loans
- Awarded Employee of the Month
Payoff Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1991 - 01.1992
- Produced loan payoff statements
- Responded both in writing and verbally with title companies, attorneys, and customers
- Processed payoff checks
- Prepared reconveyance documents
- Interacted with several departments
Customer Service Representative
ARCS MORTGAGE, INC., A Bank of New York Company
01.1990 - 01.1991
- Managed customers inquiries written and verbally
- Researched customer concerns and resolved issues
- Processed Insurance loss drafts
- Received and implemented extensive training in all areas of mortgage banking
- Promoted from junior representative to senior representative within six months
- Screened telephone calls
Skills
- Schedule Management
- Client Relationship Management
- Account Management
- Vendor Relations
- Customer Satisfaction
- Project Management
- Customer Relationships
Timeline
Account Manager
DELUXE MEDIA MANAGEMENT
01.2002 - 01.2024
Manager, Technical Operations
PEARSON TELEVISION INTERNATIONAL
01.1999 - 01.2001
Administrative Assistant
MERCK-MEDCO MANAGED CARE, L.L.C
01.1996 - 01.1999
Escrow Analysis Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1992 - 01.1995
Payoff Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1991 - 01.1992
Liquidation Processor
ARCS MORTGAGE, INC., A Bank of New York Company
01.1990 - 01.1996
Customer Service Representative
ARCS MORTGAGE, INC., A Bank of New York Company
01.1990 - 01.1991
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