Frances Patterson

Accomplished Senior Project Manager with over 15 years experience leading and supporting large-scale global cross-functional IT software and hardware cloud and on-prem migrations. Perot Systems Certified (PMBOK) Project Manager well versed in Agile project management to facilitate rapid development and deployment of valuable solutions that meet and exceed customer expectations. Lead project teams supporting collaboration, process changes while driving project milestones and timelines ensuring alignment with business goals. Accomplished implementing various cloud deployments to meet the demand of cyber-security, outdated hardware and remote worker and business models. Experience Business Analyst with demonstrated successes in analyzing current business processes, identifying shortfalls, and recommending viable solutions that will meet current and future needs.

• Project Manager; Risk Management, Hewlett-Packard, Inc., 04/01/23, 08/31/24, Lead teams in the evaluation and determination of technology risks and issues related to global and regional infrastructure cloud transformation including migration from on-prem., Facilitated working sessions on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors., Delivered successful solutions to improve, simplify process and enhance the delivery and customer experience., Provided guidance and share knowledge with team members on complex, judgmental and specialized issues., Identified risks and issues inherent to the project and mitigate to maintain engagement objectives., Acts as a peer leader on cross-functional project teams, and a resource to other business partners for issues and change management., Identified inefficiencies and bottlenecks in operation processes and implements process improvements to increase efficiency and enhance overall process performance., Provided data-driven and actionable insights to stakeholders to influence change and align on solutions., Maintained up-to-date knowledge and solid understanding of the process and issues to track improvements and KPIs., Red Hat and Windows Technology Refresh – (150 apps/1300 servers) Managed the migration of cross-functional global teams for the on-prem mission-critical and entity-essential applications and servers to meet HPI cyber security mandates, improving outdated technology with enhanced reliability and productivity.
• Project Manager, Jack in the Box, Inc., 01/01/20, 02/28/22, San Diego, CA, Planned and delivered several critical enterprise-wide projects to support upgrades and adoption to SaaS cloud migrations., Coordinated and organized the team based on skill sets and removed barriers to meeting milestones to keep the project on task., Facilitated communication and provided regular updates with recommendations to the senior team and stakeholders., Worked closely across company and partner stakeholders to define integration objectives and key milestones, from inception through launch and post-launch., Earned respect and trust both internally and externally with business partners to ensure successful delivery and critical business requirements were met., Led the delivery of AWS cloud migration SaaS projects that included application configurations, data integration of internal and 3rd party applications, and change management activities, including in-house and consulting/contractor resources., Managed an enterprise risk management (Assure Claims) upgrade and end-of-life content report management (Open Text) implementations comprised of off-shore and third-party partners to hosted SaaS vendors.
• Project Manager, Jack in the Box, Inc., 01/01/18, 12/31/19, San Diego, CA, Managed the M365 application suite enterprise implementation to corporate, franchise, field, and restaurant locations to drive productivity and offer a secure, reliable SaaS 'work anywhere, anytime, from any device' solution to support the increase in remote workers.
• Project Manager, Jack in the Box, Inc., 01/01/14, 12/31/17, San Diego, CA, Worked directly with C-Level management teams and business owners on several cost reduction and efficiencies projects resulting in annual cost savings of $1.5M., Continuous Improvement Strategies – led the continuous improvement project and operational efforts to meet productivity and cost savings goals in large-spend categories., Near-Shore Call Center Operations Implemented process and business efficiencies with bi-lingual and near-shore call center and reduced facility and maintenance costs fit for purpose., Improved Workflows Simplified products through modularization and streamlined workflows by eliminating unnecessary process steps and features., Automation – Drove down labor costs by automating activities using fixed, programmable, and flexible automation ordering devices., Reduced OpsExp – Conducted RFP and vendor selection of new enterprise printers and mailroom services, centralizing and balancing the resources to align with the reduced workforce projections.
• Business Analyst, Jack in the Box, Inc., 01/01/08, 12/31/13, San Diego, CA, Supported planning and delivery of several critical IT projects to upgrade back-office and franchise support systems., Performed in-depth analysis of business practices, and current software, presented findings to the leadership team with recommendations for replacement software., Delivered a mission-critical time and attendance web app and distributed time clock app to support 100+ franchise operators owning 200 separate businesses at 2200 restaurants for 77,000 employees., Planned and implemented the rollout and maintaining system S/W and hardware upgrades.
• Project Manager, Zebra-Net Technology Solutions, 01/01/06, 12/31/08, Lead cross-functional software and hardware teams to implement point of sale credit/debit card reader.
• Project Manager, Perot Systems Corp., 01/01/04, 12/31/05, Managed IT services and business solution projects for domestic and international healthcare, financial and government contracts.