Frances Perez

• Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
• Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
• Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
• Reviewed loan documents for completeness and compliance with state and federal regulations.
• Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.

• Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
• Troubleshot and resolved complex customer service issues to enhance patient and family experience.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Compiled and maintained medical charts and reports in complex digital databases.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Contracted through this staffing agency to do various call center contract positions in office administration, healthcare, and human resources.

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
• Worked with students to reinforce learning of material or skill introduced by teacher.
• Communicated regularly with parents, teachers and administrators regarding student progress and needs.
• Supported and documented student growth and progress to achieve academic, social and emotional goals.