Frances Rainey
Houston
Summary
Professional Experienced Call Center Customer Service Representative with 15+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Health Help WNS
11.2009 - 06.2024
- Provide exemplary customer service experience to patients and physicians office looking to initiate or obtain authorization request, claims, and information on a case by case basis
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received an average 85% customer satisfaction rating
Deli Manager
Winn Dixie Grocery Store
03.1996 - 11.2009
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Inventoried food products and associated materials on weekly basis.
Education
High School Diploma -
Joseph S. Clark
New Orleans, La01.1982
Skills
- Call handling
- Database management
- Time management
- Quality assurance
- Team collaboration
- Workflow management
- Attention to detail
- Call center operations
Timeline
Customer Service Representative
Health Help WNS
11.2009 - 06.2024
Deli Manager
Winn Dixie Grocery Store
03.1996 - 11.2009
High School Diploma -
Joseph S. Clark
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