FRANCES SCOTT
Colton,CA
Summary
Results-driven Property Management Professional with 15+ years of experience overseeing residential communities, driving occupancy growth, and improving operational efficiency. Proven ability to increase rental revenue, reduce delinquency, and lead high-performing teams. Adept in leasing strategy, financial reporting, compliance, and resident retention. Seeking to leverage expertise into a Property Manager role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
MG Properties
Colton, CA
09.2022 - Current
- Manage daily operations for a multi-unit residential community, supporting 95%+ occupancy rates
- Reduced delinquency balances by approximately 20% through consistent follow-up and payment plan coordination
- Process and reconcile financial reports, deposits, and resident ledgers with high accuracy and compliance
- Increased lease renewals by 15% through proactive resident engagement and retention strategies
- Conduct property inspections and ensure compliance with company and safety standards
Assistant Community Manager
Global Integrity Realty Corporation
San Bernardino, CA
11.2020 - 09.2022
- Supported operations for a high-volume community, contributing to 90–95% occupancy stabilization
- Trained and coached leasing staff, improving closing ratios by an estimated 10–15%
- Managed vendor coordination and maintenance workflows, improving work order completion time by 20%
- Processed move-ins, move-outs, and renewals while maintaining strong resident satisfaction
- Conducted weekly market surveys and pricing calls to remain competitive and maximize revenue
Leasing Manager
Weidner Property Management
Moreno Valley, CA
06.2019 - 11.2020
- Increased leasing traffic conversion rates by 15%+ through effective sales techniques
- Processed applications, screenings, and lease agreements with consistent compliance
- Maintained CRM systems and ensured accurate tracking of leads and follow-ups
- Conducted weekly market surveys to adjust pricing and maintain competitive positioning
Leasing Manager (HUD & Tax Credit)
FPI Management
Victorville, CA
03.2018 - 06.2019
- Maintained 100% compliance with HUD and Tax Credit regulations during audits
- Processed certifications, annual recertifications, and verifications with strict accuracy
- Educated residents on policies, reducing application errors and delays
- Ensured timely completion of documentation to avoid compliance penalties
Community Director (Payroll & Operations Support)
FPI Management
Victorville, CA
11.2016 - 03.2018
- Processed and submitted payroll for onsite staff, ensuring 100% accuracy and on-time submission
- Maintained timekeeping systems and verified employee hours in compliance with company policies
- Supported the Community Director with daily operations and administrative oversight
- Assisted with financial tracking and reporting to support property performance
Business Manager
ConAm Management
Victorville, CA
04.2014 - 11.2016
- Oversaw daily operations ensuring property safety, compliance, and maintenance standards
- Managed recertifications and self-certifications for affordable housing programs
- Monitored property conditions and coordinated maintenance to ensure resident satisfaction
- Supported operational efficiency and compliance with housing regulations
Property Manager
Paul Calvo & Co
West Covina, CA
12.2010 - 10.2012
- Oversaw full property operations, maintaining stable occupancy and consistent revenue flow
- Reduced vacancy turnaround time by 25% through efficient unit readiness coordination
- Managed rent collection, delinquency, and eviction processes
- Supervised maintenance and vendor services to ensure property standards
Education
Associate of Arts - Business Management
San Bernardino Valley College
San Bernardino, CA2005
High School Diploma -
San Andreas High School
Highland, CA2002
Skills
- Property Operations Management
- Leasing & Occupancy Growth
- Rent Collections & Delinquency Reduction
- Fair Housing Compliance (HUD & Tax Credit)
- Team Leadership & Staff Training
- Financial Reporting & Budgeting
- Vendor & Maintenance Coordination
- Market Analysis & Pricing Strategies
- Yardi Voyager
- CRM
- YieldStar
- SightPlan
- SuiteSpot
- EliseAI
- PetScreening
- Outlook
- SharePoint
Certification
- Fair Housing Knowledge
- Tax Credit & HUD Experience
Timeline
Assistant Manager
MG Properties
09.2022 - Current
Assistant Community Manager
Global Integrity Realty Corporation
11.2020 - 09.2022
Leasing Manager
Weidner Property Management
06.2019 - 11.2020
Leasing Manager (HUD & Tax Credit)
FPI Management
03.2018 - 06.2019
Community Director (Payroll & Operations Support)
FPI Management
11.2016 - 03.2018
Business Manager
ConAm Management
04.2014 - 11.2016
Property Manager
Paul Calvo & Co
12.2010 - 10.2012
Associate of Arts - Business Management
San Bernardino Valley College
High School Diploma -
San Andreas High School
Assistant Manager of the Year 12/2021
Award Assistant Manager of the Year (2021) for outstanding leadership, team support, and the ability to streamline operations whiles maintaining excellent resident relations and great customer service performance.