Edna Bonilla
Lancaster,TX
Summary
Operations Leader with extensive experience in managing residential and commercial properties. Achieved operational efficiency and profitability through effective team leadership, strategic planning, and relationship building with stakeholders. Focused on delivering results in property operations, financial management, and compliance.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
The Retail Connection
06.2026 - Current
- Facilitated day-to-day property operations, overseeing administrative functions, tenant communication, and vendor coordination to ensure smooth property management.
- Process and track utility invoices, tenant billbacks, vendor invoices, and account documentation while maintaining accurate records.
- Coordinate with utility providers and vendors regarding service changes, billing, account updates, and final invoices.
- Assist with property financial processes, invoice review, approvals, and reporting to support accurate expense management.
- Cultivated professional relationships with tenants, vendors, and internal teams, promptly resolving operational issues to enhance tenant satisfaction and service quality.
Assistant Property Manager | Operations Lead
Oaks Properties
01.2022 - 12.2025
- Led daily operations for a 167-unit residential community, ensuring policy compliance and exceptional resident service.
- Proactively managed tenant communications, resolving approximately 90% of issues without escalation and fostering positive relationships.
- Oversaw rent collection and delinquency management, maintaining a 97% on-time payment rate.
- Conducted move-in/move-out inspections and ensured units were rent-ready and compliant.
- Coordinated maintenance requests and vendor schedules to ensure quality service and timely completion.
- Prepared lease renewals and retention offers, contributing to strong resident retention.
- Monitored property performance and assisted with budget tracking and reporting.
Assistant Property Manager | Operations Lead
Cushman & Wakefield
01.2021 - 01.2022
- Supported operations for a 340+ unit residential property and served as a key liaison between residents, vendors, and ownership.
- Maintained accurate records in Yardi and ensured ongoing Fair Housing compliance.
- Reviewed and processed leasing applications, renewals, and rental communications.
- Managed delinquent accounts and coordinated third-party collections.
- Initiated and managed eviction filings, working closely with legal teams.
- Oversaw move-in and move-out procedures to maintain efficiency and accuracy.
Leasing Agent / Assistant Property Manager
Fath Properties
01.2018 - 01.2021
- Supported daily operations for a 500+ unit residential community and contributed to leasing and occupancy goals.
- Leased units, conducted property tours, and followed up with prospective residents.
- Entered and tracked work orders, ensuring timely resolution and resident satisfaction.
- Managed renter’s insurance compliance and documentation.
- Planned and hosted resident events to build community and drive engagement.
Education
Diploma -
Grand Prairie High School
El Centro Community College
Skills
- Property Operations Management
- Team Leadership & Mentorship
- Tenant Relations & Conflict Resolution
- Rent Collection & Delinquency Management
- Lease Administration & Renewals
- Property Inspections
- Vendor Coordination & Maintenance Oversight
- Budget Tracking & Financial Reporting
- Fair Housing Compliance
- Process Improvement
- Customer Service Excellence
- Yardi
- OneSite
- Knock
- CRM
- MRI
- Nexus
Languages
- English
- Spanish
Personal Information
Title: Assistant Property Manager
Timeline
Assistant Property Manager
The Retail Connection
06.2026 - Current
Assistant Property Manager | Operations Lead
Oaks Properties
01.2022 - 12.2025
Assistant Property Manager | Operations Lead
Cushman & Wakefield
01.2021 - 01.2022
Leasing Agent / Assistant Property Manager
Fath Properties
01.2018 - 01.2021
Diploma -
Grand Prairie High School
El Centro Community College