Frances Sedeno-Matias
Edmonds
Summary
Dedicated professional with substantial experience in customer service and special education support. Expertise in fostering positive relationships and utilizing individualized strategies to meet diverse student needs while exceeding expectations. Adept at facilitating effective communication between students, teachers, and parents to enhance learning outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Mukilteo School District
Everett
01.2022 - Current
- Supported students with individualized learning plans in classroom settings.
- Facilitated communication between students, teachers, and parents regarding progress.
- Assisted teachers in implementing specialized instructional strategies for diverse needs.
- Collaborated with multidisciplinary teams to develop effective education plans.
- Provided one-on-one support during classroom activities and assessments.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Supported classroom teachers in creating a positive learning environment for all students.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
Bus Driver
First Transit
Everett
09.2020 - 11.2020
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Fostered positive passenger relations by maintaining orderly bus environments and delivering clear announcements at each stop.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted travel plans in response to serious accidents and other obstacles, ensuring safe and timely transport.
- Assisted passengers by collecting fares and providing schedule and route information, enhancing overall travel experience.
Bus Driver
Edmonds School District
Lynnwood
09.2019 - 08.2020
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Obeyed federal, Washington and local traffic laws and regulations to enable safe transportation outcomes for participants.
Teller
Boeing Credit Union
Everett
07.2018 - 07.2019
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained balancing record with 99.99% rate of accuracy.
- Developed strategies to expand sales of services to existing customers, contributing to a 50% increase in annual revenue.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Processed quarterly vault and ATM audits with zero error rate.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Executed special procedures for customers, including ordering new checks and stopping payments.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products and services to customers, consistently meeting sales targets.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained teller drawer to perform bank transactions.
- Advised clients on mortgage, education and personal loans.
- Maintained friendly and professional customer interactions.
- Processed exchange and foreign currency.
- Collected member loan payments.
- Served needs of more than 80 customers in busy 8 hour environment.
- Assisted 15-20 customers per hour while maintaining professionalism in high-stress situations and managing irate individuals.
Customer Service Representative
Cash America International Inc.
Everett
01.2009 - 06.2014
- Maintained customer satisfaction by proactively addressing needs and resolving concerns with strategic solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer payments and accurately handled cash transactions at point of sale.
- Regularly exceeded daily sales and product add-on quotas.
- Educated customers on promotions to enhance sales.
- Preserved revenue streams through effective communication and negotiation, using refunds only when necessary to ensure customer satisfaction.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Verified payment details and reviewed applications for pawn loans while conducting thorough customer research.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Organized store shelves to create visually appealing displays that enhanced product visibility.
- Processed over 50 daily payments, providing receipts and clearly explaining policies to enhance customer experience.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA05-2005
Skills
- Student Engagement
- Behavioral Support
- Instructional strategies
- Curriculum Adaptation
- Safety and compliance
- Problem resolution
- Complaint resolution
- Team management
- Multidisciplinary teamwork
- Team Collaboration
- Motivational Strategies
- Communications
- Active listening
- Good listening skills
- Conflict resolution
- Relationship development
- Customer service
Certification
- Commercial Drivers license- Class B
Timeline
Paraeducator, Special Education
Mukilteo School District
01.2022 - Current
Bus Driver
First Transit
09.2020 - 11.2020
Bus Driver
Edmonds School District
09.2019 - 08.2020
Teller
Boeing Credit Union
07.2018 - 07.2019
Customer Service Representative
Cash America International Inc.
01.2009 - 06.2014
High School Diploma -
Kamiak High School