Frances Severson
Kennesaw,USA
Summary
Goal-oriented Human Resources Specialist with experience in training protocol development and policy implementation. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. I am currently working towards my HRCI certification.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Weather Shield Mfg., Inc.
02.2024 - 06.2024
- Administered employee onboarding and orientation processes to enhance new hire integration.
- Managed employee records and maintained compliance with regulatory requirements.
- Facilitated training sessions to improve staff skills and performance metrics.
- Developed HR policies and procedures, ensuring alignment with organizational goals.
- Resolved employee relations issues through effective communication and mediation techniques.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
Inside Sales Associate
Weather Shield Mfg., Inc.
04.2023 - 02.2024
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Executed daily sales strategies to meet and exceed company targets.
- Trained new team members on product knowledge and sales techniques.
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction rates.
- Documented customer interactions accurately in CRM systems to ensure clear communication and follow-up.
Front Desk Agent and Auditor
Air Force Inns
04.2015 - 03.2016
- Resolved guest issues with creative solutions.
- Interacted kindly with guests, offering assistance and support.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Handled large sums of money during each shift.
Customer Service Representative
Xerox
04.2013 - 08.2014
- Addressed customers politely using problem-solving skills.
- Provide helpful recommendations to customers.
- Answered customer questions regarding problems with accounts.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Sales Associate
Walmart
03.2013 - 08.2014
- Drove sales through customer relationship building and suggestive selling techniques.
- Engaged with guests to address customer service needs.
- Operated cash register and POS to process sales transactions and handle payments.
Education
William Mitchell High School
Skills
- Computer literacy
- Customer service
- Administrative experience
- Attention to detail
- Employee relations
- Recruiting
- Customer Account Management
- Issue and Complaint Resolution
- Customer Data Confidentiality
- HR compliance
- Office experience
- Policy & process development
Timeline
Human Resources Generalist
Weather Shield Mfg., Inc.
02.2024 - 06.2024
Inside Sales Associate
Weather Shield Mfg., Inc.
04.2023 - 02.2024
Front Desk Agent and Auditor
Air Force Inns
04.2015 - 03.2016
Customer Service Representative
Xerox
04.2013 - 08.2014
Sales Associate
Walmart
03.2013 - 08.2014
William Mitchell High School