Frances Stovall
Harrisburg,PA
Summary
Proven Manager at McDonald's Restaurant, adept in enhancing customer satisfaction and managing a productive team. Excelled in multitasking and clear communication, ensuring high standards of cleanliness and service. Demonstrated reliability and a professional demeanor, effectively resolving conflicts and maintaining a safe, engaging environment for both staff and patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Tops Bar & Grill
3791 Derry Street, Harrisburg, PA 17111
08.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Manager
McDonald's Restaurant
425 N Enola Rd, Enola, PA 17025
03.2014 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Smart Horizons
Career Online Education01-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Professional appearance
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
English
Timeline
Bartender
Tops Bar & Grill
08.2021 - Current
Manager
McDonald's Restaurant
03.2014 - 08.2023
High School Diploma -
Smart Horizons