Frances Thillet
Mount Dora,FL
Summary
Dynamic referral coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Lakeview Healthcare System
2023.02 - Current
- Process authorization requests for upcoming appointments, procedures, therapies, surgeries
- Call patients to schedule appointments
- Call specialist offices to schedule appointments
- Pull imaging reports from portal and scan into EMR for physician to review
- Answer incoming phone calls about authorizations
- Answer incoming emails and requests.
Medical Receptionist
Aegis Medical Group
2021.01 - 2022.05
- Answer phones, managed approximately 100 calls per day
- Schedule patients according to allotted time slots in order to effectively maintain the doctors schedule
- Check-in patients in a timely manner so as to maintain a smooth running schedule
- Take messages and route to the appropriate person/department
- Create patient accounts
- Request/send medical records
- Clear out the fax box and route faxes to the correct patient files
Front Desk Receptionist
SimonMed Imaging
2020.09 - 2021.01
- Check in all patients
- Schedules diagnostic testing
- Confirms appointments for next day
- Answers telephones
- Scans medical records to electronic chart
- Assists patients fill out registration forms
- Collects co-payments and coinsurance.
Front Desk Coordinator/Insurance Verification Specialist
Brooks Rehabilitation Center
2007.12 - 2016.07
- Registers all patients
- Greets all patients in a friendly, professional manner, maintaining eye contact while interacting with patients
- Verifies patient's eligibility; distributes new patient registration information packets
- Reviews all flags and comments on patient's records
- Accepts payments for services rendered based on established cash guidelines and policies
- Performs a daily reconciliation ensuring cash is applied accurately and reconciliation is in balance
- Checks in patients and prints encounters
- Files all encounters alphabetically by day
- Answers incoming phone calls in a pleasant, professional manner
- Schedules appointments, responds to questions or refers to the appropriate staff member when applicable
- Maintains waiting area materials in a neat, organized fashion
- Reschedules and confirms appointments as assigned
- Collects money and balances receipts
- Maintains supplies and inventory of work area
- Works effectively as a member of the patient care team
- Assumes other job duties as assigned by center manager
- Assists physical therapists with patient care when required
- Provides utilization review for further authorization when necessary.
Education
Nursing Degree - Nursing
Florida Hospital School of Practical Nursing
Orlando, FL09.1989
High School Diploma - Basics
Apopka High School
Apopka, FL06.1986
Skills
- Bilingual in English/Spanish
- EMR Systems
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Customer Service
- Medical Receptionist
- Computer skills
- EMR systems
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Referral Coordinator
Lakeview Healthcare System
2023.02 - Current
Medical Receptionist
Aegis Medical Group
2021.01 - 2022.05
Front Desk Receptionist
SimonMed Imaging
2020.09 - 2021.01
Front Desk Coordinator/Insurance Verification Specialist
Brooks Rehabilitation Center
2007.12 - 2016.07
Nursing Degree - Nursing
Florida Hospital School of Practical Nursing
High School Diploma - Basics
Apopka High School
CPR Certification
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