Frances Wernik

Assisted clients in selecting pre-need funeral plans and cemetery property. Conducted cold calls to potential customers and followed up on paid leads to schedule sales appointments.

• Created pre-need and at-need funeral arrangements through family arrangement conferences
• Learned to arrange and conduct funeral and memorial ceremonies in a caring and professional manner
• Learned how to handle legal documents and contracts
• Learned how to collect monies and insurance
• Learned how to arrange for the interment and cremation of human remains.
• Ordered caskets and merchandise over the phone from Batesville Casket Company and other vendors
• Arranged for hearses, limousines, and flowers
• Entered information accurately and carefully ensuring every death certificate was 100% correct every time
• Visited families at their homes for aftercare
• Cared for the deceased in a respectful manner while performing a variety of tasks including:

• Removals and transfers

• Dressing and casketing

• Assisting in embalming procedures

• Setting up chairs, photos and other mementos

• Ushering

• Coordinated parking and drove funeral vehicles

• Assisted at chapels and churches

• Pallbearer as needed

• Attended visitations, graveside services

• Answered phones, performed office duties

• Completed and accurately prepared all documents related to services and any other type of data entry.

• Cleaned and helped maintain the vehicles and facility.

• Landscaping

• Ran any needed errands

Assisted in high-volume environment with a variety of cases including all of the Clark County Indiana Coroner cases. Also performed various functions in our on-site crematory.

Duties and responsibilities included:

• Death calls and removals within Indiana and Kentucky at hospital morgues, facilities, and Coroner offices

• Transfers to and from our other Scott locations

• Observed autopsies

• Respectfully dressed and casketed decedents

• Assisted with embalming procedures

• Earned a Certified Crematory Operator certificate from CANA

• Processed and prepared cremated human remains

• Attended visitations and memorial services

• Ushered

• Directed traffic at services

• Answered multi line phone calls

• Cleaning

• Ran errands as needed

Adapted effectively across various roles: receptionist, secretary, finance department aide.

Excelled in sales support, parts desk efficiency, and body shop coordination tasks.

Showcased flexibility by thriving in multiple company departments with varied responsibilities.

Provided strong receptionist services alongside robust financial administrative assistance.

Streamlined sales functions through proactive parts desk management and support.

Enhanced body shop productivity by facilitating efficient communication channels.