Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francesca Amatura

Buffalo,NY

Summary

Surgical Technology student at Trocaire College progressing toward CST eligibility, with hands‑on experience in a medical office and leadership background from restaurant management. Skilled in patient interaction, workflow coordination, and maintaining high standards in fast‑paced environments.

Overview

5
5
years of professional experience

Work History

Front of House Manager

Franks Grille
Lancaster, NY
05.2021 - 01.2026
  • Managed scheduling and staffing to optimize front-of-house efficiency and coverage.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Oversaw daily operations to ensure exceptional guest experiences and service quality.

Waitress

Franks Grille
Lancaster, NY
05.2021 - 01.2026
  • Provided exceptional customer service by attentively responding to guest inquiries and requests.
  • Accurately processed orders using POS system, ensuring timely delivery of meals and beverages.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.

Pro Shop Attendant

Orchard Park Country Club
Orchard Park, NY
05.2021 - 10.2021
  • Operated point-of-sale system for transactions, ensuring accurate billing and receipts.
  • Coordinated with staff to manage special events and tournament preparations effectively...
  • Maintained cleanliness and organization of pro shop inventory and merchandise displays.

Receptionist

UBMD Neurology
Buffalo, NY
12.2020 - 03.2021
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments and maintained calendar for providers, ensuring optimal patient flow.
  • Processed patient information and insurance details accurately using electronic health record systems.

Education

Associate of Applied Science - Surgical Technology

Trocaire College
Buffalo, NY
09.2026

High School Diploma -

Saint Mary’s Highschool
Lancaster, NY
05.2020

Skills

  • Critical thinking
  • Problem-solving
  • Relationship building
  • Patient relations
  • Proficient in software

Accomplishments

Surgical Technology Club President

Honor Roll

Timeline

Front of House Manager

Franks Grille
05.2021 - 01.2026

Waitress

Franks Grille
05.2021 - 01.2026

Pro Shop Attendant

Orchard Park Country Club
05.2021 - 10.2021

Receptionist

UBMD Neurology
12.2020 - 03.2021

Associate of Applied Science - Surgical Technology

Trocaire College

High School Diploma -

Saint Mary’s Highschool