Francesca Ashburn
Virginia Beach,Virginia
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Ashburn Sauce Company
07.2023 - Current
- Created engaging social media content for Facebook, and Instagram.
- Maintained & Updated content for Shopify and Online Store Front
- Ensured consistent branding across all digital platforms, strengthening the company''s online presence.
Host, Food Runner, Server
Flip Flops VB Grill
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hosts/hostesses on customer service best practices and restaurant policies to maintain high standards of service. Also managed all hosts/hostesses and created weekly schedules for them.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Pungo Boys BBQ
02.2021 - 06.2021
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier, Assistant
Cromwell Produce
05.2020 - 09.2020
- Operated cash register to record transactions accurately and efficiently.
- Retrieved items for customers and verified prices.
- Assisted with restocking and inventory management to keep the store well-stocked and appealing to customers.
Education
High School Diploma -
Floyd E. Kellam High School
Virginia Beach, VA06-2023
Veterinary Science
Tidewater Community College
Virginia Beach, VA05-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Social Media Marketing
- Customer Service
Timeline
Marketing Assistant
Ashburn Sauce Company
07.2023 - Current
Host, Food Runner, Server
Flip Flops VB Grill
06.2022 - Current
Cashier
Pungo Boys BBQ
02.2021 - 06.2021
Cashier, Assistant
Cromwell Produce
05.2020 - 09.2020
High School Diploma -
Floyd E. Kellam High School
Veterinary Science
Tidewater Community College
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