Francesca Blair
Parma,Ohio
Summary
Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to continue to interact with participants and improving my knowledge of retirement plans. Also, grow and develop my skills with outstanding customer service as well as leadership and management opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hillside Plaza
03.2021 - Current
- Receive and respond to incoming calls from family members, staff, doctors, nurses, etc
- Give Covid Tests twice a week to all residents and staff and keep a log and documentation of said tests
- Make and follow up on residents’ appointments and transportation to those appointments
- Helping with resident activities and being a nurse aide when needed
- Planning and setting up Nurse’s and STNA week
- Learning our Point Click Care system to chart for our residents
- Handling the schedule on our system ONSHIFT for the nurse’s and STNA’s
Service Analyst
Tailored Management with Nationwide Retirement Plans
03.2020 - Current
- Receive and respond to incoming calls from customers/ brokers/ agents
- Provide prompt efficient service
- Educate customers on options available to them
- Consult and interpret contract provisions for current and past products and assumed business
- Assist customers with financial transactions
- Process Monetary Transactions
- Resolves routine errors requiring corrective processing
- Reviews, researches, and interprets records and reports to accurately make decisions
- Perform other duties as requested.
Nursing Assistant
Rae-Ann Suburban
12.2020 - 03.2021
- Help residents in a nursing home with day-to-day tasks which include washing, changing, and feeding etc..
- Help RN’s or LPNs with weighing, blood sugar checks and wound care
- Answer call lights to ensure that the residents needs are always meet and go beyond the quality of care
- Giving amazing personal care and communication to the staff and residents morning to night.
Inverness Country Club
Toledo, Ohio
05.2017 - 11.2019
- Provides excellent customer service to our members as a waitress and bartender resulting in positive member experiences
- Uses multitasking and time management skills to meet the needs of members during demanding club functions
- Works well with other team members to accomplish goals and assignments
- Excellent communication skills with customers and club management
- Demonstrates dedication, professionalism, and a strong work ethic.
St. Vincent Hospital - Internship
07.2018 - 12.2018
- Worked as an assistant in the Human Capital Services Department to provide support as needed with various office functions including employee services, general office administration, and data entry
- Assisted the director in processing grievance cases
- Participated in hearings
- Shadowed the director on various days to gain experience on daily operations.
University of Toledo Medical Center – Student Assistant
01.2017 - 05.2018
- Assisted patients in completing documents and in processing documents for the Orthopedic Department
- Provided excellent customer service for patients and their families
- Used multitasking and time management skills to check in patients efficiently during peak periods
- Provided patient transportation to various hospital departments.
Education
Bachelor of Health Care Administration -
University of Toledo
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Excel
- Communication
- Customer Service
- Time management
Certification
CNA
Campusinvolvementandcommunityservice
- Delta Delta Delta Sorority Member
- Received the 2015 Chapter of the Year award for raising over $29,000 for St. Jude Children’s Research Hospital.
- Morale Captain for RockeTHON - Raised $153,707.09 for Toledo Mercy Children’s Hospital.
- Music Chair Officer for new sorority members.
Timeline
Administrative Assistant
Hillside Plaza
03.2021 - Current
Nursing Assistant
Rae-Ann Suburban
12.2020 - 03.2021
Service Analyst
Tailored Management with Nationwide Retirement Plans
03.2020 - Current
St. Vincent Hospital - Internship
07.2018 - 12.2018
Inverness Country Club
Toledo, Ohio
05.2017 - 11.2019
University of Toledo Medical Center – Student Assistant
01.2017 - 05.2018
Bachelor of Health Care Administration -
University of Toledo
Similar Profiles
Saynab MohamudSaynab Mohamud
Front Desk Agent at Hillside Plaza HotelFront Desk Agent at Hillside Plaza Hotel
DIRLENE FREITASDIRLENE FREITAS
ESL/EL Teacher (Grades PreK-4th Grade) at Hillside SD 93 - Hillside Elementary SchoolESL/EL Teacher (Grades PreK-4th Grade) at Hillside SD 93 - Hillside Elementary School
Tim FosterTim Foster
Director of Sales at Plaza Kia / Plaza Auto GroupDirector of Sales at Plaza Kia / Plaza Auto Group
Victoria ElwinVictoria Elwin
BUILDING SERVICES ASSISTANT at PREFORMED LINE PRODUCTS COBUILDING SERVICES ASSISTANT at PREFORMED LINE PRODUCTS CO
Farah OmarFarah Omar
Receptionist at Kia of ClevelandReceptionist at Kia of Cleveland