Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Francesca Cane

Middle Village,NY

Summary

Dynamic and bilingual professional with proven customer service excellence at Bridies and Ralphs Ices. Skilled in team support and adept at creating positive experiences through strong communication and memorization abilities. Demonstrates adaptability and a professional demeanor, significantly enhancing team efficiency and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Bridies
Middle Village, NY
10.2024 - 11.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted customers, answered questions and recommended specials to increase profits.

Customer Service

Ralphs Ices
Middle Village, NY
04.2023 - 02.2024
  • Welcomed customers upon arrival.
  • Handled order details accurately.
  • Prepared food orders promptly.
  • Responded to and managed phone order requests.
  • Conducted training sessions for new team members.
  • Memorized menu to guide customer choices.
  • Directed distribution of tip earnings.
  • Performed mopping and wiping to maintain cleanliness.
  • Managed daily opening and closing operations.

Caregiver

Self-employeed
Middle Village, NY
04.2022 - 04.2023
  • Assisted elderly client with activities of daily living, such as bathing, dressing, and grooming.
  • Provided companionship for elderly client by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support for client who were experiencing depression or anxiety due to their illness or disability.

Education

High School Diploma -

Forest Hills High School
Forest Hills, NY
06-2021

Skills

  • Team member support
  • Fluent in Spanish and English
  • Adaptable Learner
  • Positive and professional
  • Work very well with others
  • Strong Memorization Skills
  • Good customer service

Affiliations

  • I played basketball and volleyball in high school
  • I go to the gym regularly
  • I've volunteered for sheltered dogs to get adopted
  • Ive volenteered to watch children at a summer camp

Languages

Spanish
Native/ Bilingual
Italian
Professional

Accomplishments

  • I won MVP for my basketball team, where I was a captain
  • I graduated high school with English honors
  • Throughout middle school and high school, I've won Student of the Month

Certification

  • I've had my CPR license before
  • I've been around a lotof people with their food license

Timeline

Server

Bridies
10.2024 - 11.2024

Customer Service

Ralphs Ices
04.2023 - 02.2024

Caregiver

Self-employeed
04.2022 - 04.2023

High School Diploma -

Forest Hills High School

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Francesca Cane