Francesca Crespo
Moore Haven,FL
Summary
Accomplished General Manager specializing in delivering outstanding customer service and effective staff training. Committed to optimizing inventory management and crafting engaging menus to elevate guest experiences and drive sales.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Beef O'Brady's
Clewiston, Florida
08.2022 - 05.2026
- Managed daily restaurant operations and ensured high-quality customer service.
- Trained and supervised bartenders to deliver exceptional service standards.
- Developed creative cocktail menus based on current trends.
- Coordinated team schedules to enhance workflow and ensure optimal coverage.
- Created staff schedules to maximize labor efficiency and ensure adequate coverage.
Assistant Manager
The Salty Crab
Fort Myers Beach, Florida
05.2011 - 05.2022
- Consistently upsold menu specials, enhancing guest dining experience and increasing sales.
- Delivered exceptional customer service in fast-paced restaurant environment, ensuring guest satisfaction.
- Trained new servers on menu items and service standards, improving team knowledge and consistency.
Bartender
The Mermaid Lounge
Fort Myers Beach, Florida
09.2015 - 02.2021
- Prepared and served cocktails and beverages, enhancing customer satisfaction and experience.
- Mixed cocktails efficiently during high-volume service, ensuring timely service and customer satisfaction.
- Engaged with customers to build rapport, fostering loyalty and encouraging repeat visits.
- Trained new bartenders on drink recipes and techniques.
- Managed bar inventory and ordered supplies.
- Handled cash transactions and processed payments accurately.
Character- Snow White
WDW
Orlando, Florida
05.1997 - 11.2000
- Portrayed Snow White in live shows and parades, enhancing theme park entertainment.
- Interacted with guests during performances, fostering memorable experiences and enhancing guest satisfaction.
- Coordinated with production teams to ensure smooth execution of shows, contributing to overall event success.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL06-2002
Skills
- Restaurant operations
- Financial management
- Inventory management
- Menu development
- Sales strategies
- Staff training
- Customer service
Certification
- ServeSafe Food Handler
- Servesafe Manager
- TIPS certified Bartender
Timeline
General Manager
Beef O'Brady's
08.2022 - 05.2026
Bartender
The Mermaid Lounge
09.2015 - 02.2021
Assistant Manager
The Salty Crab
05.2011 - 05.2022
Character- Snow White
WDW
05.1997 - 11.2000
Bachelor of Arts - Sociology
University of South Florida