Francesca De Luca
Oakland,CA
Summary
Fashion-conscious stylist with a passion to help clients select exciting and flattering choices that invite more than satisfying results and therefore generate repeat business. Deploys focused listening and observation to create an understanding of what will work to complete a look for customers of all ages and body types. Consistently leads team in sales volume. Learns product lines intimately and uses knowledge to help customers make selections that best fit personal tastes and budgets. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Labels, Luxury consignment
08.2024 - Current
- Managed intake of items for consignment
- Practiced the protocol for inputting detailed item information so as to maintain a precise accounting for management as well as clients
- Processed clothing and accessories in preparation of sales
- Used specific software to reflect sales for clients
- Collected and prepared clients' items
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers, prepared fitting rooms, maintained sales' floor
- General upkeep of backstock and overflow
- Performed opening and closing chores.
Stylist
Urban Outfitters Inc. (URBN)
10.2022 - Current
- Provide immediate and responsive customer care and attention to needs
- Monitored current trends to understand fashions and better serve customer needs.
- Cover the sales floor for 4-8 hours daily so as to be of assistance to incoming guests and styling appointments
- Follow and study the current store trends and merchandise
- Correspond with customers after sales so as to develop and maintain contact
- Prepared fitting rooms with appropriate wardrobe items for guests with scheduled styling sessions.
Stylist/Sales Associate
McMullen Boutique
06.2022 - Current
- Advised client base of new products and seasonal fashions to increase store sales
- Acknowledged, interacted and built relationships with clients to stimulate loyalty
- Connected and engaged with customers to understand styling needs
- Embraced fashion and understood market trends to articulate in client interaction
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong rapport with customers and created positive impression of business
Stylist
Amour Vert
05.2024 - 08.2024
- Key holder position
- High performing stylist and sales associate
- achieved target sales goals- both individually and for the store
- Successfully managed the daily responsibilities of the boutique
- Quickly drew a faithful customer base
- Inspired weekend 'small events' to generate more foot traffic and provide a unique experience for our customers and neighborhood shops.
Sales Associate
Madewell; J Crew
03.2023 - 12.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed individual and store target sales goals
- Listened to customer needs and desires to identify and recommend optimal products.
Stylist Sales Associate
Gap.com; Banana Republic
09.2021 - 05.2022
- Advised client base of new products and seasonal fashions to increase store sales
- Acknowledged, interacted and built relationships with clients to stimulate loyalty
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Built customer loyalty and retention by delivering excellent shopping experiences
- Created inviting environment for customers by maintaining store organization and cleanliness
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
Master of Arts in Education -
St. Mary's College
Moraga, CA05.1995
Bachelor of Arts in English - undefined
St. Mary's College
Moraga, CA05.1992
Skills
- Strong Communication and Interpersonal Skills
- Positive and professional
- Relationship Building
- Customer Service
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Company Standards
- Personal Shopping
- Exceeding Customer Expectations
- Adaptable and Flexible
- Building Customer Loyalty
- Writing Skills
- Bilingual
- Merchandising
- Leadership
- Fashion retail
- Retail sales
- Management
- Sales
- Supervising experience
- Organizational skills
- Communication skills
- Basic math
- English
Certification
Professional Educator License
Timeline
Sales Associate
Labels, Luxury consignment
08.2024 - Current
Stylist
Amour Vert
05.2024 - 08.2024
Sales Associate
Madewell; J Crew
03.2023 - 12.2023
Stylist
Urban Outfitters Inc. (URBN)
10.2022 - Current
Stylist/Sales Associate
McMullen Boutique
06.2022 - Current
Stylist Sales Associate
Gap.com; Banana Republic
09.2021 - 05.2022
Bachelor of Arts in English - undefined
St. Mary's College
Professional Educator License
Master of Arts in Education -
St. Mary's College
Similar Profiles
Renee CampbellRenee Campbell
Sales Associate at Labels Upscale ConsignmentSales Associate at Labels Upscale Consignment
CHLOÉ MONACOCHLOÉ MONACO
Assistant Operations Manager at DBLTKE: Luxury Consignment BoutiqueAssistant Operations Manager at DBLTKE: Luxury Consignment Boutique
Bobby BoydBobby Boyd
Brand Manager at Luxury Labels, LLCBrand Manager at Luxury Labels, LLC