Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic
Open To Work

Francesca DiLello

Denver

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativePeer SpecialistSales AgentPersonal AssistantHospitality Aide

Work Type

Full TimePart Time

Location Preference

On-SiteHybridRemote
Location: Denver, USADenver, CO
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany Culture

Summary

Dedicated client-centric professional with a strong background in crisis intervention, client support, and problemsolving. Skilled at building meaningful connections, de-escalating high-stress situations, and providing tailored solutions to meet individual needs. Backed by an honors degree in psychology, offering a deep understanding of human behavior, communication, and emotional intelligence. Adaptable, detail-oriented, and committed to delivering exceptional service in all environments.

Overview

8
8
years of professional experience

Work History

Transition Coordinator

Focus Care
Denver
09.2024 - 03.2026
  • Coordinated transitions for individuals moving from nursing facilities back to independent living.
  • Conducted initial risk assessment and managed the transition through to successful community placement.
  • Collaborated with interdisciplinary teams including social workers, medical providers, housing specialists to ensure a successful transition and continuity of care.
  • Connected clients with housing, healthcare, transportation and community resources to support success after discharge.
  • Completed detailed and timely documentation of tasks completed to support billable services and program compliance.

Customer Service Representative

Menzies Aviation
Denver
06.2022 - 08.2024
  • Served as the primary point of contact for passengers' needs within the terminal.
  • Assisted passengers with reservations, itinerary changes, payment processing, and the rebooking of missed or canceled flights.
  • Empathetically addressed passenger complaints and grievances, resolving issues when possible.

Peer Specialist

COLORADO COALITION FOR THE HOMELESS
Denver
05.2021 - 01.2022
  • Supported clients in understanding mental health challenges and facilitated their steps toward recovery, drawing on personal experience.
  • Advocated for clients by connecting them with resources and modeling behaviors to encourage positive change.
  • Used crisis intervention skills to resolve difficult situations.
  • Assessed clients' mental states and progress, updating files through the EHR system daily.

Front Desk Agent

Hampton by Hilton
Cleveland
06.2019 - 03.2021
  • Greeted guests and conducted the check-in/check-out process using OnQ.
  • Managed guest requests and coordinated with staff to fulfill their needs and enhance their satisfaction.
  • Provided concierge services, including dining recommendations, reservations, and information on local attractions.
  • Promoted loyalty programs, encouraging guests to join the Hilton Honors rewards program.

Executive Assistant

The Candace Lake Agency
Cleveland
01.2018 - 06.2019
  • Managed the master calendar for client appointments and followed up after meetings.
  • Built strong relationships with clients to foster agency loyalty.
  • Reviewed scripts, novels, and literary materials to assess their commercial potential.
  • Entered client information into the database and organized office systems.

Education

BA - Humanites/ Psychology

Dominican University
San Rafael, CA

Skills

  • Client-Centric
  • Crisis Intervention
  • Conflict Resolution
  • Harm Reduction
  • Proficency with POS systems
  • OnQ and EHR
  • Effective Communication & Active Listening
  • Empathetic & Friendly
  • Time Management
  • Robust Organizational Abilities
  • Broad Based Experience with Diverse Populations

Additional Information

Volunteered for the Marin AIDS Project: working the needle exchange program for two years., Extensive PR work for authors Stephen King and Amy Tan., Assisted the 2008 Presidential Campaign, organizing the Nevada Caucus.

References

  • Liz Shanks, 720-357-2681, elizabeth.shanks@coloradocoalition.org
  • Sanjay Tripathi, 817-829-0446, Sanjay.tripathi@aa.com
  • Candace Lake, 310-770-9575, cdl1067@aol.com

Timeline

Transition Coordinator

Focus Care
09.2024 - 03.2026

Customer Service Representative

Menzies Aviation
06.2022 - 08.2024

Peer Specialist

COLORADO COALITION FOR THE HOMELESS
05.2021 - 01.2022

Front Desk Agent

Hampton by Hilton
06.2019 - 03.2021

Executive Assistant

The Candace Lake Agency
01.2018 - 06.2019

BA - Humanites/ Psychology

Dominican University

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Francesca DiLello