Francesca “Frankie” Bonanno
Des Moines
Summary
Customer-focused hospitality professional with hands-on experience in bartending, yacht service, and high-volume service environments. Known for delivering exceptional guest experiences through multitasking, strong communication, and a positive, team-oriented approach. Dependable, adaptable, and committed to consistently high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Blank Golf Course
04.2022 - Current
- Bartender at the snack counter to present customers drinks, food, or whatever they may ask for. Cleaned tables, answered the phone, and helped wherever help was needed. Spent time on the beverage cart, handling money, and built relationships with customers.
Stewardess
Yacht Stewardess
12.2024 - 05.2025
- Assisted in maintaining the cleanliness and presentation of guest cabins and common areas to high luxury standards, while supporting senior crew with provisioning, inventory management, and daily operational tasks onboard. Additionally, served meals and beverages to guests in a professional and discreet manner.
Customer Service
Bamboo Tiki Bar
09.2024 - 05.2025
- Provided excellent customer service at a fast-paced tiki bar, taking orders, preparing tropical cocktails, and maintaining a clean and inviting atmosphere. Ensured guest satisfaction by delivering timely, friendly, and efficient service while managing multiple drink and food orders in a high-energy environment. Handled cash and POS transactions, restocked supplies, and contributed to a positive team dynamic.
Cashier
Downtown Farmers Market
04.2021 - 04.2022
- Greeted customers in a friendly, upbeat manner. Learned techniques involving sales work. Executed cash transactions quickly and accurately. Managed closing duties, including restocking, setting up tents and tables, and reconciliation of the cash drawer.
Education
High School - undefined
Ankeny Centennial High School
Ankeny, IAundefined
Des Moines Area Community College
Ankeny, IAFlorence University of the Arts
Florence, ItalySkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
Community Service
- GiGi’s Playhouse Volunteer
- Royal Promise Missionary Trip to Ghana
- Study Abroad Program in Florence, Italy, Florence, Italy
Certification
STCW
Superyacht Hospitality and
Interiors
ENG 1
Food and Safety at Sea
Level 2
Timeline
Stewardess
Yacht Stewardess
12.2024 - 05.2025
Customer Service
Bamboo Tiki Bar
09.2024 - 05.2025
Bartender
Blank Golf Course
04.2022 - Current
Cashier
Downtown Farmers Market
04.2021 - 04.2022
High School - undefined
Ankeny Centennial High School
undefined
Des Moines Area Community College
Florence University of the Arts
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