Francesca Granata
Bloomingdale,GA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Silk and Spice LLC
Savannah, GA
07.2025 - Current
- Managed daily operations to ensure seamless workflow and high-quality customer service.
- Trained and mentored new team members on company policies and procedures.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Oversaw financial transactions, ensuring accuracy in cash handling procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
LTL Representative
TQL Logistics
Savannah, GA
09.2023 - 03.2024
- Managed and coordinated Less-Than-Truckload (LTL) shipments, ensuring timely pick-up and delivery.
- Built and maintained strong relationships with carriers and customers to facilitate smooth communication and operations.
- Negotiated freight rates and contracts to optimize costs and improve profitability.
- Utilized logistics software to track shipments, manage inventory, and generate reports for performance analysis.
- Collaborated with cross-functional teams including sales, operations, and customer service to streamline processes and improve service quality.
- Stayed updated on industry trends, regulations, and best practices to ensure compliance and operational excellence.
Lead Bartender
Long Cove Club
Hilton Head, SC
09.2022 - 05.2023
- Oversaw and managed the bar operations, including inventory management, ordering supplies, and maintaining stock levels to ensure availability of beverages and ingredients.
- Developed and curated a creative and diverse cocktail menu, incorporating seasonal ingredients and innovative mixology techniques to enhance the overall guest experience.
- Trained and mentored bar staff on cocktail preparation, presentation, customer service, and compliance with company policies and procedures.
- Provided exceptional customer service by engaging with patrons, recommending beverages, and ensuring timely and accurate order delivery to meet and exceed guest expectations.
- Managed cash handling procedures, processed payments, and reconciled cash drawer at the end of each shift to maintain accurate financial records and accountability.
- Implemented and enforced health and safety standards, including proper handling and storage of alcoholic beverages, sanitation practices, and compliance with local regulations.
Server
Ele and The Chef
Savannah, GA
08.2021 - 03.2023
- Provided exceptional customer service to patrons by promptly greeting guests, taking orders, and ensuring satisfaction with their dining and drinking experience.
- Prepared and served a variety of cocktails, beverages, and appetizers with a high level of accuracy and presentation.
- Upsold menu items and promoted special promotions to increase sales and enhance customer experience.
- Managed cash and credit transactions, processed payments, and reconciled cash drawer at the end of each shift.
- Assisted in inventory management by monitoring stock levels, restocking supplies, and placing orders as needed to ensure availability of ingredients and beverages.
- Maintained knowledge of menu items, ingredients, and beverage trends to provide recommendations and answer questions about the offerings.
Education
Licensed in Esthetics - New Jersey State Board
Artistic Academy
Morris Plains, NJ01-2011
High School -
Montville Township
Montville, NJ01-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Conflict resolution
- Retail operations
- Customer relationship management (CRM)
- Strategic planning
Timeline
Assistant Manager
Silk and Spice LLC
07.2025 - Current
LTL Representative
TQL Logistics
09.2023 - 03.2024
Lead Bartender
Long Cove Club
09.2022 - 05.2023
Server
Ele and The Chef
08.2021 - 03.2023
Licensed in Esthetics - New Jersey State Board
Artistic Academy
High School -
Montville Township