Francesca Jackson
Tampa,FL
Summary
Dedicated and caring professional with a proven ability to establish strong connections between members and providers. Skilled at quickly grasping new concepts and fully committed to delivering high-quality care to individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
United Services Automobile Association
08.2023 - 11.2024
- Providing guidance to members in selecting the best coverage to meet their needs, ensuring a thorough understanding of insurance products and policy options
- Skilled at building strong relationships, handling inquiries, and delivering excellent customer service to foster trust and maintain a loyal client base
- Proficient in assessing individual and business insurance needs, presenting personalized recommendations
Administrative Assistant
Private School
01.2022 - 06.2023
- Administration duties include scheduling meetings, preparing, maintaining office records, reports and substituting in classrooms for absent teachers
Patient Care Representative
Altmed
01.2021 - 07.2021
- Patient Care Representative encourages a positive experience with every patient contacted via phone, email and or chat, resolving inquiries related to patient orders and products
Sales Advisor
Warby Parker
10.2019 - 01.2021
- Assist customers with the in-store check-out process, and providing optimal customer service to patients
- Generating sales and introducing new styles and equipment to optical patients
- Resolve patient complaints, providing adequate and relevant information for prescriptions and orders
- Due to COVID during 2020, duties switched to providing online customer service to patients nationwide
Childcare Provider
Twinkle Toes Nanny Agency
01.2018 - 01.2020
- Providing a nurturing, safe and stimulating environment for children of all age.
- Along with additional household responsibilities as requested, including pet care, tutoring, and housekeeping.
Cashier/Customer Service
Sprouts Farmers Markets
02.2017 - 07.2018
- Supported customers through the in-store checkout process delivering exceptional service
- Drove sales by cross-selling and introducing new products to customers
- Resolved customer complaints effectively by providing accurate information and solutions
Call Center Agent
Florida International University
06.2015 - 03.2016
- Conducted outreach do university alumni via cold calls to secure donations and fostering positive relationships.
Education
20-44 LICENSE -
PERSONAL LINES AGENT
11.2023
Associate in Arts -
Hillsborough Community College
01.2023
License - Independent Insurance Adjusting
Central Insurance School
Tampa, FL07.2023
Skills
- Detail Oriented
- Certified Adjuster
- Live Chat Assistance
- Administrative Experience
- Customer Service
Certification
CPR Certification
Volunteer Experience
Humane Society of Tampa Bay-
1. Cat/Dog Companion Volunteer: Helping to socialize and comfort the animals, providing information to potential adopters, monitoring for wellness issues, and ensuring cats stay in their designated areas.
2. Kennel Assistant Volunteer: Assist the staff in preparing the shelter and animals each morning by walking animals while cages are cleaned, cleaning cages and kennels, ensure animals have food and water, and clean the shelter windows and floors.
3. Animal Intake - Surgery Assistant: Assist the surgery department at Animal Intake by bathing animals in preparation for surgery, and with comforting animals as they recover from anesthesia.
Personal Information
Authorized To Work: US
Timeline
Licensed Insurance Agent
United Services Automobile Association
08.2023 - 11.2024
Administrative Assistant
Private School
01.2022 - 06.2023
Patient Care Representative
Altmed
01.2021 - 07.2021
Sales Advisor
Warby Parker
10.2019 - 01.2021
Childcare Provider
Twinkle Toes Nanny Agency
01.2018 - 01.2020
Cashier/Customer Service
Sprouts Farmers Markets
02.2017 - 07.2018
Call Center Agent
Florida International University
06.2015 - 03.2016
Associate in Arts -
Hillsborough Community College
20-44 LICENSE -
PERSONAL LINES AGENT
License - Independent Insurance Adjusting
Central Insurance School