Francesca Marshall
Tulsa,OK
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Dedicated and passionate Customer Representative with proven track record successfully leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty and parents. Well versed in educational standards and innovative teaching methods.
Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-5
Kelly Services
11.2023 - 05.2024
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Participated in professional development opportunities to stay current on best practices in education and improve teaching techniques.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
Hair Stylist
New Image Salon
09.2019 - 06.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hair Stylist
VIP Experience
10.2015 - 12.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Hair Stylist
Artistic Fingers Hair Salon
03.2013 - 12.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Call Center Representative
Faneuil Inc
02.2014 - 10.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
No Degree - Master of Cosmetology
Academy of Cosmetology And Barbering
Bixby, OK10.2022
No Degree - Cosmetologist
Alameda Beauty College
Alameda, CA05.2012
High School Diploma -
John F. Kennedy High School
Richmond, CA06.2006
Skills
Teaching Diverse Learners
Parent-Teacher Communication
Multi-Subject Instruction
Student Engagement
Reading Comprehension
Collaborative learning
Test Preparation
Adapting teaching methods
Accomplishments
- Completed extra training to further help students under care.
- Took all offered shifts to maintain coverage for students
- Resolved product issue through consumer testing.
Affiliations
- Various Educational Cohorts
Certification
- Licensed cosmetologist - Over 12 years experience
Timeline
Substitute Teacher, K-5
Kelly Services
11.2023 - 05.2024
Hair Stylist
New Image Salon
09.2019 - 06.2022
Hair Stylist
VIP Experience
10.2015 - 12.2018
Call Center Representative
Faneuil Inc
02.2014 - 10.2015
Hair Stylist
Artistic Fingers Hair Salon
03.2013 - 12.2018
No Degree - Master of Cosmetology
Academy of Cosmetology And Barbering
No Degree - Cosmetologist
Alameda Beauty College
High School Diploma -
John F. Kennedy High School
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