Francesca Mauro
Jackson
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Rue 561 Bistro
07.2024 - Current
- Provided excellent customer service by efficiently taking orders and addressing customer inquiries.
- Worked with kitchen staff to ensure timely food preparation and delivery to customers.
- Adapted quickly to changing situations during high-volume service periods, ensuring smooth operations.
Server
Meemoms Kitchen
07.2022 - Current
- Assisted in training new staff on service protocols and customer engagement techniques.
- Resolved guest inquiries and complaints promptly to maintain high customer satisfaction levels.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Enhanced customer satisfaction by ensuring prompt and courteous service.
Crew Member
Bubbakoos
02.2021 - 09.2022
- Worked with a team to prepare orders for multiple guests, dine in and take out.
- Worked at the register, completing transactions and cash handling.
Education
No Degree - Health Sciences
Ocean County College
Toms River, NJ12-2025
Skills
- Strong work ethic
- Professional customer service
- Professional appearance
- Cleanliness standards
- High volume dining
- Guest engagement
Timeline
Server
Rue 561 Bistro
07.2024 - Current
Server
Meemoms Kitchen
07.2022 - Current
Crew Member
Bubbakoos
02.2021 - 09.2022
No Degree - Health Sciences
Ocean County College
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